Solutions Consultant

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

We are looking for a talented Solutions Consultant to join our team! In this role you will bridge the gap between Sales, Account Management, Global Operations, Solutions Engineers and Product to ensure the successful design, development, deployment, ongoing utilization and stability of the integrations you deliver for our clients. Integrating our best in class platform seamlessly with clients is a critical component of our strategy.

You will:

• Own the end-to-end delivery for common integrations including purchase order, booking, advanced shipping notification, shipment milestone, freight invoice and more.
• Participate in functional requirements gathering and own project requirements design, functional testing and operations impact deliverables for complex integration projects.
• Leverage AI tools to accelerate integration testing, documentation, and troubleshooting workflows.
• Share functional insights and nuances about different freight forwarding scenarios that might impact a given customer’s integration with Flexport Ecosystem peers.
• Collaborate with the Account Management and Global Operations teams to review, update and socialize SOP changes for integrated customers.
• Work closely with Solutions Engineers to create the business objects (Quotes, Bookings, Shipments, Invoices, etc..) necessary to facilitate integration testing across various functional scenarios.
• Facilitate User Acceptance Testing across end-users including the customer and Client Solutions ensuring successful testing and approval prior to integration go-live.
• Partner with Client Solutions in your region / time-zone to help drive successful adoption of integrated solutions, assist in triage / diagnosis of integration issues, and aggregate feedback to recommend improvements / feature requests to applicable teams.
• Partner with Account Executives in your region/time-zone, ensuring they have requisite support in navigating integration related requests from their customers throughout the pre-sales process.

You should have:

• Strong analytical and problem solving skills paired with a persistent, proactive, results-oriented mindset
• Ability to effectively drive integrations between Flexport, our customers and the ERP, TMS, WMS and / or systems they rely on.
• Familiarity with transmission protocols (FTP, SFTP, AS2, etc.), payload / file formats (JSON, XML, delimited files, etc.)
• Comfort using AI-assisted tools (e.g., for code/data troubleshooting, documentation, or workflow automation) to work more efficiently.
• Work well with cross-functional teams and provide project leadership
• Initiative and positive attitude with a desire to learn and seek answers independently
• Ability to manage multiple priorities and projects with organizational and time-management skills
• Excellent verbal and written communication
• Bachelor's degree in a technical field or relevant work experience
• 3+ years of work experience
• Willingness to travel (up to 25%)

Bonus points if you have:

• Experience with EDI X12 and EDIFACT
• Experience working with APIs
• Experience with data analytics, data manipulation and system integrations
• Supply-chain, logistics, or operations experience