Senior Strategic Finance Analyst

About the Role

Product Finance covers two things: how our products perform, and what they cost to build, run, and support. This role owns the cost and investment side, as the finance partner to the Product and Customer Support organizations.

What You'll Do

• Serve as the finance business partner to Product and Customer Support leadership — own their budgets, partner on spend decisions, and flag risks, trade-offs, and reallocation opportunities early.
• Own the annual operating plan for both organizations, including headcount and hiring plans, vendor and program spend, and quarterly reforecasts.
• Own monthly close, accruals, and variance analysis — budget vs. actuals with clear driver explanations and forward-looking implications.
• Build the portfolio view of product investment: what we spend behind each product line, what it returns, and what that implies for roadmap funding and resource allocation.
• Bring cost of revenue and product unit economics into that view, working with the teams that own the underlying cost data.
• Build cost-to-serve analytics — support cost by account and segment, and the economics of deflection and AI-assisted support.
• Build business cases for new product investments and major roadmap decisions, including the economics of retiring or consolidating products, and provide Pricing with the unit economics behind packaging and monetization changes.
• Co-own the Product Monthly and Quarterly Financial Reviews with the product top-line lead, so cost and performance are presented together.
• Improve how this work gets done — better data models, less manual assembly, and AI applied to recurring analysis.

What We're Looking For

• 4+ years in FP&A, strategic finance, product finance, investment banking, or consulting, including ownership of a model or forecast that others relied on.
• Experience owning an operating expense budget, or partnering with a non-finance organization on its spend.
• Strong modeling skills across both driver-based revenue forecasts and operating expense and headcount models.
• Working knowledge of software and subscription economics — ARR, NRR, ARPA, expansion, gross margin — ideally in a usage-based business.
• Comfort working directly with large and complex datasets. SQL proficiency strongly preferred.
• Ability to turn analysis into a clear recommendation and present it to Product, Support, and senior leadership.
• Interest in how software gets built and what it costs to run.

Nice to Have

• Product or Engineering finance partnership at a software, data infrastructure, or developer tools company.
• Hands-on product margin, cost of revenue, or cost-to-serve analysis.
• Experience supporting a Customer Support, Services, or other cost-to-serve organization.
• Usage-based pricing, packaging, or monetization modeling.
• Planning and BI tools (Pigment, Looker, Tableau, Sigma) and lightweight automation in Python or SQL.
• Experience through a period of rapid scaling or IPO preparation.