Data Center Technician (in Santa Clara, CA)

Role Overview:

We are seeking an experienced and detail-oriented Data Center Technician to join our team. The Data Center Technician will be responsible for supporting the management and maintenance of our data center infrastructure. This includes ensuring the reliability, security, and efficient operation of our servers, storage systems, and network equipment. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

This person would handle tasks like installing and configuring equipment, troubleshooting issues, performing maintenance, and contributing to disaster recovery planning. This is an execution-focused role: the Technician carries out day-to-day installs, maintenance, and troubleshooting to standards and plans set by the Data Center Engineering team, rather than owning long-term design or capacity planning. This position will be working at our data center in Santa Clara, CA, five days per week, along with being on call.

Key Responsibilities:

• Install, configure, and maintain servers, storage arrays, and network equipment.
• Oversee the physical layout of the data center, including rack and cable management.
• Monitor and manage power and cooling systems to ensure optimal environmental conditions.
• Monitor and calculate power usage, power balancing and power availability in each cabinet.
• Continuously monitor system performance, troubleshoot issues, and ensure maximum uptime.
• Perform regular hardware and software maintenance, including patches and upgrades.
• Implement and enforce security protocols to protect the data center from physical and digital threats.
• Ensure compliance with industry standards and regulations.
• Create and maintain detailed documentation of data center configurations, procedures, and assets.
• Execute capacity plans and space/power allocations defined by the Data Center Engineering team.
• Collaborate with other IT teams to support new applications and services.
• Provide hands-on support and troubleshooting for hardware and software issues.
• Collaborate with other engineers and IT professionals to achieve common goals, troubleshooting and resolving issues.
• Communicate and coordinate with remote hands in remote data centers, providing technical direction when needed.
• Maintain asset inventory in DCIM for both production and lab environments.
• Perform all shipping and receiving duties including RMA activities.
• Maintain impeccable hygiene on tickets and tasks assigned, completed in a timely manner.
• Follow change management process and participate in off hours change windows.
• Comfortable using command line interfaces.
• Familiarity with Linux and other CLI operating systems.
• Ability to lift up to 75 lb.

Requirements:

• Strong technical knowledge of networking, servers, and storage hardware, with the ability to install and support that equipment to established specifications.
• Hands-on experience with server and storage hardware from various vendors.
• Experience with virtualization technologies such as Kubernetes, OpenStack, VMware.
• Excellent troubleshooting and problem-solving skills.
• Familiarity with data center security and best practices.
• Approximately 2-4 years of hands-on experience with data center technologies: compute, network, storage, cabling, racks, PDUs, etc.
• Linux/Unix system administration, networking, and SAN connectivity skills strongly desired.
• Experience working with vendors (RMA processes, support interactions).
• Coding skills to automate repetitive tasks and gather reporting information.
• Experience supporting 24x7 customer facing production environment.
• Ability to troubleshoot and solve hardware problems independently.
• Bachelor's degree in Information Technology, Computer Science, or a related field.

Work Location:

This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (Tuesday, Wednesday, Thursday) in office.

Compensation and Benefits:

The US base salary range for this role is $52,600 to $139,000 USD. Actual compensation packages are based on several factors including skill set, depth of experience, certifications, and specific work location. The total compensation package may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment, with Five9 covering 100% of the employee portion of the health, dental and vision coverage. Short and Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching are also offered.
• Access to an innovative mental health support platform offering therapy, coaching and self-guided mindfulness exercises for covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Equal Opportunity:

Five9 is an equal opportunity employer and is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. Requests for accommodation can be sent to [email protected].

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.