Salesforce Administrator

Responsibilities

• Provide prompt and complete resolution to technical challenges and business support issues related to the CRM instance
• Manage user profiles, permissions, licenses, and page layouts
• Maintain existing and new fields, custom objects, workflows, validation rules, managed packages, and integrations
• Identify opportunities for efficiency, inventing creative yet simple solutions to improve internal and external customer experience
• Document system processes, train users and contribute to CRM onboarding
• Partner with global stakeholders to identify and build improvements
• Work closely with Head of Revenue Operations and VP of Growth Marketing to create “single source of truth” reports/dashboards for sales and marketing organizations
• Support and maintain integrations across our GTM tech stack, including LeanData (lead routing), ZoomInfo (data enrichment), Gong (conversation intelligence), and Snowflake (data warehouse)
• Put Claude and other AI tools to work every day, accelerating documentation, reporting, and process design so you can focus on the fun, high-impact stuff

Required Qualifications

• Bachelor's degree in a relevant field, or equivalent experience
• 3+ years Salesforce.com administration experience
• Certified Salesforce.com Administrator
• Active Salesforce Trailblazer - Trailhead badges, community involvement, or just a genuine love of the platform
• Proven track record of CRM database cleansing and maintenance
• 3rd party/consultant partnership experience
• Microsoft Office Suite
• Power user of Claude (or a similar AI assistant) - you use it daily and know how to get real work done with it, not just dabble
• Hands-on experience with ZoomInfo and Gong
• Experience with LeanData or similar

Preferred Qualifications

• SFDC administration in a B2B SaaS environment
• Experience with Snowflake, Gong, ZoomInfo, Marketo, Asana