Community Support Specialist (Bengaluru, India)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life, whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As a member of our Customer Operations & Support Team, you'll be the voice of Figma as you help ensure our community has an exceptional experience across our different public platforms and touch-points (community forum, social, etc.). You'll be engaging with our customers both directly and publicly, which will require critical thinking, an investigative mentality, and outstanding communication skills. We're looking for a great teammate based in India who can cover weekdays and is technically inclined, eager to learn about design tools and community, and comfortable working across multiple workstreams in a startup-like environment.

This role will be based out of our Bengaluru hub.

What you'll do at Figma:

• Monitor our community and social platforms (community forum, X, Reddit, etc.), handle escalations, and help with response and communication around incidents and support issues
• Provide outstanding technical support for new and experienced Figma users on community and social platforms
• Help moderate and organize our community forum, making sure it stays a healthy and safe space for our global community
• Identify trends and areas of improvement for our community forum and other community support initiatives
• Improve engagement and create a seamless one-to-many support experience
• Collaborate with our design and engineering teams to investigate and resolve complex issues, and work with our Technical Quality Support team to report and escalate technical issues to the appropriate teams
• Collect and consolidate customer feedback into meaningful recommendations for our product and research teams
• Close the feedback loop with users when bugs are resolved and feature requests are implemented

We'd love to hear from you if you have:

• 2+ years' experience in support or community roles for a technical SaaS product
• Familiarity with design processes and tools
• Strong technical and written communication skills, making complex ideas easy to understand
• Proactive, responsive, and detail-oriented, with strong prioritization skills
• Receptive to customer feedback, effective in public and direct responses, and adaptable to a fast-paced startup environment

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information:

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:

• Candidates may submit up to 5 applications during any rolling 30-day period.
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.

Once the applicable days has passed, candidates are welcome to apply again.