Manager, Order Management

What you'll do at Figma:

• Lead day-to-day order processing from contract review and order entry through invoicing, setting priorities, managing queue health and SLAs, and stepping into the most complex work and escalations when needed
• Manage, coach, and develop designated offshore KMC employees and one Senior Order Management Analyst FTE, with clear goals, recurring feedback, quality expectations, and growth plans
• Own team quality by establishing review standards, monitoring error and backlog trends, and turning recurring issues into coaching, documentation, controls, or process changes
• Lead Order Management UAT for new products, SKUs, pricing models, and billing system releases — defining coverage, assigning and executing tests, triaging defects, and communicating launch readiness and risk
• Lead Order Management support for month-end and quarter-end close, including backlog and escalation management, reconciliations, accruals, and cross-system data integrity, while maintaining SOX controls and audit-ready documentation
• Partner with Revenue Accounting, Revenue Transformation, Deal Desk, Sales Ops, Biz Sys, Billing Engineering, Tax, and Legal to resolve issues and deliver scalable order-to-cash improvements

We'd love to hear from you if you have:

• 5+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company, or equivalent depth of experience
• Demonstrated leadership through people coaching, team coordination, quality ownership, or cross-functional project leadership; prior formal management experience is helpful but not required
• Deep understanding of how order entry decisions flow downstream into billing, revenue, collections, and reporting, including the control implications of those decisions
• Experience leading UAT or system-change readiness, including test planning, cross-functional coordination, defect triage, and clear risk communication
• Strong people leadership, operational judgment, and communication skills, with a track record of creating clarity and maintaining quality under month- and quarter-end pressure

While it’s not required, it’s an added plus if you also have:

• Experience using or tuning automation — scripts, queries, workflows, or AI tooling — to remove manual work and improve team capacity in an operations process
• Experience directly managing offshore or BPO employees in a public-company or SOX-controlled environment