IT Operations Engineer

Role Summary - Impact in this Role

The Information Technology Operations (IT Operations) team provides critical operational support for all Misumi technology systems. This team covers new IT network setup for LAN/WAN/VPC/VPN, desktop hardware configuration and roll out, desktop software management, access control, security training and help desk support. IT Operations collaborates very closely with the Cloud Infrastructure Operations team to ensure secure access to Misumi Americas systems for all Misumi Americas employees.

Areas of Responsibility

• You will own Microsoft Entra ID (Azure AD): SSO, MFA, Conditional Access, group-based provisioning, and lifecycle management.
• Assist in developing  automation workflows to compile alerting, monitoring, reporting processes to identify security threats.
• Assist in managing new and current SaaS platforms (including Microsoft 365, Slack, Iru MDM, and more).Manage user access governance across identity and application layers.
• On-site deployment and maintenance of Networking Services (WAN, LAN, and site to VPC) utilizing Cisco Meraki and FortiGate equipment.
• Site location deployments of Security and Facility Access Controls using Avigilon and video monitoring equipment.
• Contribute to the development of IT Operations run-books and knowledge base.
• Proficiency with Jira for IT service management, workflow configuration, and reporting.
• Act as technical expert to assist IT leadership in providing recommendations to improve IT processes such as — identity lifecycle, provisioning, and user onboarding/offboarding — with a focus on automation and reducing manual effort.
• Strong working knowledge of Crowdstrike EDR or other EDR platforms to assist with designing, deploying, and managing SIEM solutions for threat analysis and detection.

Required Qualifications/ Desired Traits:

• 7+ years of experience in administering Microsoft 365, Atlassian, Slack, and other SaaS tools for a company of 1000+ employees.
• 7+ years in IT Operations and/or DevSecOps.
• Clear and engaging communication style of building positive relationships across the MISUMI Americas organization.
• Technical certifications (CompTIA Network+ / Security + / Cloud+, Cisco Certified Network Administrator, Okta Certified Professional/Administrator, AZ-104, SC-300, or MD-102) will be given preference.
• Hands-on experience with Iru, Intune and/or other MDM solutions.
• Strong knowledge of  SSL/TLS certificate management.
• A solid understanding of  SOC 2 compliance.
• Experience in ISO 27001 or NIST 800 is a plus.