IT Operations Engineer

What’s in it for you?

The Information Technology Operations (IT Operations) team provides critical operational support for all technology systems. This team covers new IT network setup for LAN/WAN/VPC/VPN, desktop hardware configuration and roll-out, desktop software management, access control, security training, and help desk support. IT Operations collaborates closely with the Cloud Infrastructure Operations team to ensure secure access to systems for all employees.

Impact In This Role

The Information Technology Operations (IT Operations) team provides critical operational support for all Fictiv technology systems. This team covers new IT network setup for LAN/WAN/VPC/VPN, desktop hardware configuration and roll out, desktop software management, access control, security training and help desk support. IT Operations collaborates very closely with the Cloud Infrastructure Operations team to ensure secure access to Misumi Americas systems for all Misumi Americas employees.

As an IT Operations Engineer, you will report to the IT Operations Lead role. You will utilize your deep knowledge of Microsoft Entra, Network Administration, Security Event Management, and SaaS Management to provide critical day-to-day support for Misumi Americas employees and partners. Success in this role will be measured by implementing strategic initiatives through deliverables on key milestones and providing solutions to complex, cross-functional projects, including - systems design, implementation and maintenance, new facility site expansion, employee life-cycle management, and company wide security best practices.

What You’ll Be Doing

• Integrate and maintain current SaaS platforms into Microsoft Entra (including Amazon Web Services, Salesforce, Greenhouse, and more).
• Develop automation workflows to compile alerting, monitoring, reporting processes to identify security threats.
• Assist in managing new and current SaaS platforms (including Microsoft 365, Slack, Iru MDM, and more).
• Create and deploy certificates and access controls for company-wide VPN solutions.
• On-site deployment and maintenance of Networking Services (WAN, LAN, and site to VPC) utilizing Cisco Meraki and FortiGate equipment.
• Site location deployments of Security and Facility Access Controls using Avigilon and video monitoring equipment.
• Contribute to the development of IT Operations run-books and knowledge base.
• Enforce security policies and procedures to ensure SOC 2 compliance.
• Design, deploy, and manage SIEM solutions for threat analysis and detection.
• Hardware inventory maintenance and tracking, including assignment, provisioning, and surplus tracking.
• Act as technical expert to assist IT leadership in providing recommendations to improve our security posture.
• Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School.
• Technical certifications (CompTIA Network+ / Security + / Cloud+, Cisco Certified Network Administrator, Microsoft Entra Administrator) will be given preference.
• 5 to 7 years experience in IT Operations and/or DevSecOps.
• A solid understanding of SOC 2 compliance.
• Experience in ISO 27001 or NIST 800 is a plus.
• 3+ years of experience configuring and administering medium/large-scale Entra environments, including RBAC measures.
• Experience in administering Microsoft 365, Atlassian, Slack, and other SaaS tools for a company of 1000+ employees.

Desired Traits:

• Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School.
• Technical certifications (CompTIA Network+ / Security + / Cloud+, Cisco Certified Network Administrator, Okta Certified Professional/Administrator) will be given preference.
• 5 to 7 years in IT Operations and/or DevSecOps.
• Hands-on experience with Iru, Intune and/or other MDM solutions.
• A solid understanding of SOC 2 compliance.
• Experience in ISO 27001 or NIST 800 is a plus.
• 3+ years of experience configuring and administering medium/large-scale Entra environments, including RBAC measures.
• Experience in administering Microsoft 365, Atlassian, Slack, and other SaaS tools for a company of 1000+ employees.
• Experience with Cisco Meraki configurations related to routers, switches, VPNs, VPCs, LANs and WANs, encryption and access control.
• Clear and engaging communication style of building positive relationships across the Fictiv organization.