Enterprise Applications Specialist

Broad Function:

We are seeking an experienced Enterprise Applications Specialist with 5+ years of hands-on technical experience implementing, configuring, developing, integrating, and administering enterprise applications. The role will manage platforms including Zoho, Freshservice, Jira, and ERP systems. This is a technical delivery role that requires direct system configuration, coding, integrations, customization, and application-related infrastructure ownership, rather than a role focused primarily on user support or vendor coordination.

Roles and Responsibilities (not limited to):

• Own the technical administration and implementation of enterprise applications including Zoho, Freshservice, Jira, ERP, and other internal business systems.
• Configure and customize applications directly, including workflows, forms, fields, roles, permissions, automation, reports, and other platform capabilities.
• Develop code, scripts, extensions, or platform-specific solutions as needed for customization, automation, integration, and issue resolution.
• Design, implement, maintain, and troubleshoot integrations between enterprise applications using APIs and supported integration mechanisms.
• Own application-related infrastructure responsibilities and technical dependencies, including environment administration, deployment support, performance, availability, and technical troubleshooting.
• Plan and execute upgrades, plugins, version updates, configuration changes, and releases, including testing, documentation, stakeholder communication, and change management.
• Investigate complex technical issues, identify root causes, implement fixes, and coordinate with software vendors when product-level support is required.
• Administer user accounts, role-based access, permissions, and operational security controls in collaboration with business stakeholders, IT Security, and Governance teams.
• Maintain data accuracy and integrity, backup and recovery processes, configuration records, audit trails, and technical system documentation.
• Create Standard Operating Procedures, knowledge base articles, and user documentation, and provide technical guidance and training to internal teams.
• Evaluate application optimization, automation, integration, and consolidation opportunities to improve reliability and operational efficiency

Requirements

Desired Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 5+ years of hands-on technical experience implementing, configuring, developing, integrating, or administering enterprise applications.
• Non-negotiable: hands-on configuration or development experience on at least two of the following platforms: Zoho, Freshservice, Jira, and ERP.
• A strong technical background with demonstrated ownership of application implementation and configuration; experience limited to user support or vendor coordination will not meet the requirement.
• Hands-on coding or scripting experience for application customization, automation, integrations, and technical troubleshooting.
• Experience handling application-related infrastructure responsibilities, environment administration, deployments, availability, performance, security, backup, and recovery.
• Good understanding of configuration management, software upgrades, change management, and release processes, including testing, documentation, and stakeholder communication.
• Candidates from vendor implementation or consulting backgrounds may be considered when they meet the hands-on technical and platform requirements.
• Proven ability to learn and implement new applications by using product documentation, knowledge bases, and AI-powered tools such as ChatGPT, Claude, or similar platforms.
• Relevant certifications in CRM, HRMS, ERP, ITSM, or other enterprise platforms are preferred but not mandatory.

Benefits

• Cashless medical insurance for employees, spouses, and children
• Accidental insurance coverage
• Life insurance coverage
• Retirement benefits including Provident Fund (PF) and Gratuity
• ESI*
• Complementary meal coupons
• Company-paid transportation
• Sodexo benefits for income tax savings
• Paternity & Maternity Leave Benefit
• National Pension Saving (NPS)
• EL encashment
• Sick Leave