Solutions Engineer

About the Role

Factory is hiring a Mid-Market Solutions Engineer with a strong software engineering foundation and a passion for customer success. Customer experience is paramount at Factory and reflects one of our core operating principles: Create Obsessed Customers. As a Mid-Market Solutions Engineer, you will partner with customer engineering teams from evaluation through adoption, helping them solve technical challenges and realize value from Factory. The role sits at the intersection of customers, engineering, product, and go-to-market.

What you will do and achieve

• Own the technical customer journey: Guide customers from pre-contract evaluation through pilot, onboarding, conversion, and continued adoption. Understand their goals, identify high-value use cases, and establish clear success criteria.
• Lead technical onboarding and adoption: Run training and enablement sessions for developers, helping them integrate Factory into their workflows. Recommend relevant features and best practices based on each customer’s technical environment.
• Diagnose technical issues: Investigate challenges across customer environments, repositories, integrations, and development workflows. Resolve issues directly or collaborate with engineering when deeper support is required.
• Improve the customer experience: Identify recurring friction and build scalable processes, resources, and product improvements that benefit future customers.