Director, Cloud Operations

About the position:

Extreme’s Cloud Operations team is a group of talented engineers passionate about building and operating highly reliable, scalable, and secure cloud solutions across public, private, and edge cloud environments. We are seeking a strong leader in San Jose to lead cloud service operations in North America, drive cloud infrastructure implementations, serve as the primary point of contact for production issue escalations and resolution, and ensure adherence to security and compliance standards. Extreme Networks is the right place to be — and now is a great time to join us and be part of our continued growth and success. We’re looking for the best and brightest “A” players who are passionate about making a difference while doing what they love.

Reponsibilities:

• Lead Cloud Operations teams across North America, including the U.S. and Canada, ensuring reliable and efficient operations of production cloud services.
• Drive cloud infrastructure implementation and optimization across AWS, GCP, and Azure, with a focus on reliability, scalability, security, performance, and cost efficiency.
• Design and implement secure cloud networking solutions across multi-cloud environments, including connectivity, traffic management, load balancing, and network security.
• Manage and optimize critical middleware and data services, including PostgreSQL, Apache Ignite, Redis, Elasticsearch, Flink, ClickHouse, RabbitMQ, and Kafka.
• Serve as the primary escalation point for production issues, driving timely resolution, root cause analysis, and corrective actions.
• Lead the resolution of customer-reported issues and production incidents in close collaboration with Support, Development, QA, and other engineering teams.
• Ensure production cloud environments meet security and compliance requirements, including ISO 27001, ISO 27017, ISO 27701, SOC 2, StateRAMP, and FedRAMP.
• Review new service designs and production deployments to ensure operational readiness, scalability, reliability, security, and compliance before production deployment.
• Analyze service performance and capacity, identify bottlenecks and operational risks, and drive improvement plans.
• Improve service availability, scalability, observability, and operational efficiency through automation, tooling, and process improvements.
• Build and scale the Cloud Operations organization by developing domain experts, strengthening technical capabilities, mentoring engineers, and developing future leaders.
• Foster strong cross-functional and cross-regional collaboration to maintain consistent operational excellence and 24/7 support across global time zones.