Premier Resident Engineer

Responsibilities

• Provide full-time project support for a large Enterprise Healthcare Extreme customer in the Cincinnati, OH area.
• Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology.
  • Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation.
  • Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document.
• Responsible for creation and maintaining of project documentation during implementation and ongoing deliverable.
• Responsible as a technical lead and trusted advisor to the customer during implementation phases and an ongoing team member.
• Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network.
• Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.
• Must maintain excellent knowledge of all Extreme product suites:
  • Extreme Cloud IQ Site-Engine (XIQ-SE) – Manage, Control, Analytics
  • Extreme Cloud IQ (XIQ) Wireless
  • EXOS (ERS series) switching OS
  • Extreme VOSS switching OS and Shortest Path Bridging (SPB) Fabric
• Must possess situational awareness and the ability to proactively escalate any customer issues to the PSM (Premier Success Manager), GTAC, Account Team, and Management in a timely and cohesive manner.

Requirements

• Expert in networking technologies with industry and regional knowledge and experience. (5 or more years' experience)
• Thorough knowledge and proven experience with implementation and maintenance of the Extreme Campus Fabric solution.
• Thorough knowledge and proven experience with implementation and maintenance of EXOS (ERS series) switching OS.
• Thorough knowledge and proven experience with implementation and maintenance of Extreme Cloud IQ Site Engine (XIQ-SE), Extreme Control (NAC), and Extreme Analytics platforms.
• Thorough knowledge of implementation and troubleshooting of VOSS switching and SPB fabric networks.
• Thorough knowledge and proven experience with implementation and maintenance of the Extreme Wireless solutions using XIQ (hive OS) related APs.
• Thorough understanding of LDAP, RADIUS, and Active Directory Services used for AAA within NAC solutions.
• Hands-on experience using security-related toolsets.
• Must have strong skills in troubleshooting and problem resolution in a network environment. (including use of PCAP, WireShark, and some wireless RF Analysis tools – Ekahau preferred)
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
• Ability to effectively implement Extreme products and solutions in a mission-critical environment within a scheduled downtime or with no downtime.
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations to maintain satisfied customers.
  • Use of Project Plans, Design Diagrams, Procedure documentation, managing coordination with other disciplines (Firewall and OS Teams) to ensure smooth implementations and full awareness of delivery timelines and capabilities a must.
• Excellent interpersonal, technical presentation, and communication skills.
• Proven team player.
• Must be self-motivated and able to work with minimal supervision.