Field Service Engineer

Key Qualification Requirements:

• 3–6 years of experience in Field Service Engineering, Technical Support, Network Support, Broadcast Systems, or a related technical field
• Education in Computer Networking, Electrical, Electronic, or engineering education with related recent practical experience
• The ideal candidate will have strong Linux knowledge, network troubleshooting experience, and a passion for delivering exceptional customer service
• Knowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP)
• Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP)
• Hands-on experience with system installation, administration, commissioning and troubleshooting

What You'll Do:

• Participate in the implementation, documentation, deployment, and commissioning of small- and large-scale IP networks supporting broadcast infrastructures
• Provide remote and onsite technical support to customers worldwide, ensuring timely resolution of operational issues and maintaining high levels of customer satisfaction
• Troubleshoot, diagnose, and replicate reported issues through triage, research, testing, and system re-creation to identify root causes
• Recommend and communicate technical solutions, maintenance procedures, firmware upgrades, and best practices using language appropriate to the customer's technical expertise
• Install, deploy, configure, and troubleshoot products and systems at customer sites, including delivering customer training both locally and internationally
• Act as a liaison between customers, Customer Service, Engineering, and Product Management to resolve issues, communicate customer feedback, and support product improvements and feature requests
• Develop and contribute to technical documentation and customer communications, including customer guides, FAQs, application notes, best practices, pinouts, system configurations, and product integration information with other manufacturer's products
• (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF

Who We're Looking For:

• Customer focused, professional and passionate about solving technical challenges
• Strong analytical, troubleshooting, communication, and interpersonal skills
• Self-motivated and able to work independently in dynamic environments
• Effective team player across engineering, support, and product teams
• Willingness to travel as required

The Perks:

• Flexible working opportunities
• In-house knowledge and product training
• Exposure to global broadcast and media platforms
• Performance-related bonuses
• Insurance and medical plans
• Employee-friendly leave policy

Your Growth:

At Evertz, your career is a path to growth and achievement, not just a job. We encourage you to seize opportunities, push boundaries, and pursue your goals.

We offer a hybrid/remote model that balances flexibility and collaboration, driving innovation through diversity, adaptability, and strong connections. You'll join an inclusive, dynamic team that values creativity and fresh ideas.

Culture is central at Evertz we welcome diverse, passionate talent ready to shape the future. Join us on this journey. Apply now!

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.