Senior IT Engineer

About the role

As an IT Engineer, you'll lead the design and evolution of our cloud-first IT environment, building scalable, secure, and highly efficient systems that support the entire organization. You’ll partner closely with cross-functional teams to implement modern IT solutions, strengthen our security posture, and drive operational excellence through automation, AI-powered agents, workflow design, and thoughtful system integration. You’ll help identify opportunities to eliminate repetitive manual work, improve how our core platforms connect and operate, and serve as a technical bridge between IT and software engineering teams. We value proactive problem solving, technical leadership, an automation-first mindset, and a security-first approach, and you’ll play a key role in shaping our internal standards, integrations, and IT strategy.

Duties and Responsibilities:

• Design, implement, and manage a fully cloud-based IT environment, ensuring high availability, scalability, and security across a range of SaaS platforms.
• Design, build, and operate workflow automation across the IT landscape using platforms such as Okta, Serval, and related iPaaS tooling.
• Build, maintain, and manage the end-to-end lifecycle of AI-powered agents and automations that streamline IT workflows, shift routine requests to self-service, and remain reliable, monitored, and auditable.
• Engineer and manage integrations between core systems (Okta, Google Workspace, Slack, HR/finance platforms, and engineering tooling) using REST APIs, webhooks, and SCIM.
• Manage API integrations across IT systems, including authentication, security, monitoring, and lifecycle management.
• Partner closely with software engineering teams to align on shared services, developer tooling, integrations, and standards.
• Build joiner-mover-leaver (JML) and birthright access automation, with appropriate guardrails and audit logging for SOX- and PII-scoped systems.
• Analyze ticketing and operational data to identify repetitive tasks suitable for automation and prioritize opportunities for implementation.
• Apply a security-first mindset to everything you build, following least-privilege principles and partnering with Security to keep automations compliant.
• Develop and maintain clear documentation, runbooks, and integration standards so automations are maintainable and knowledge is not siloed.
• Act as a senior escalation point for complex IT issues, conducting deep root cause analysis and implementing long-term solutions.

Qualifications and Skills:

• 5+ years of experience in IT engineering, systems administration, or a related role in a cloud-first environment.
• Proven experience designing, building, and managing integrations across SaaS platforms using REST APIs, webhooks, OAuth, and SCIM.
• Hands-on experience with low-code/no-code AI and automation tools and iPaaS platforms (e.g., Okta Workflows, Serval, Workato, Zapier, or equivalent).
• Experience building or integrating AI agents and bots.
• Experience managing Okta, Google Workspace, Slack, Zoom, and common device management tools such as Jamf and Intune.
• Ability to work effectively with software engineering teams, with a solid understanding of version control (Git), CI/CD concepts, shared APIs, and services.
• Security-first mindset, with familiarity applying least-privilege principles and supporting compliance frameworks such as SOX and SOC 2.
• Strong troubleshooting and root-cause-analysis skills, with the ability to design durable, long-term solutions.
• Experience with Zero Trust Network Access (ZTNA) or modern network security approaches.
• Strong communication skills, able to collaborate effectively across technical and non-technical stakeholders and across time zones.
• Strong documentation skills.
• Proofpoint experience is a plus.

Nice to have:

• Hands-on programming/scripting ability — Python and JavaScript preferred — for building integrations and automations.
• Experience with AI orchestration or agent platforms (e.g. Serval, Forethought, or LLM-based tooling).
• Exposure to standing up or scaling a global capability centre (GCC).