Claims Specialist

Primary Responsibilities

• Claims Processing: Efficiently process insurance claims from initiation to resolution. This includes verifying claim information, assessing damages, and determining claim validity.
• Customer Service: Provide empathetic and knowledgeable support to customers filing claims. Guide them through the claims process, keeping them informed of their claim status and next steps.
• Documentation and Record Keeping: Maintain accurate and detailed records of all claims, including customer interactions, assessments, and claim resolutions.
• Liaison with Insurance Companies: Act as the primary point of contact between the customer and insurance companies. Coordinate with insurance adjusters to facilitate claim assessments and settlements.
• Compliance and Reporting: Ensure all claims are processed in compliance with company policies and legal requirements. Prepare reports on claim trends, outcomes, and customer feedback for management review.
• Team Collaboration: Work closely with other departments, such as the legal team, customer service, and fleet management, to ensure a coordinated approach to claim handling.

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications

• Education: High school diploma required; college degree or equivalent experience in insurance, customer service, or related field preferred.
• Experience: Minimum of 2 years' experience in a customer service role, with prior experience in claims processing or the car rental industry highly desirable.
• Skills: Excellent communication and interpersonal skills, with the ability to convey information clearly and empathetically. Strong organizational and multitasking abilities. Proficiency in MS Office and database software.
• Knowledge: Understanding of insurance policies and claims handling procedures. Familiarity with car rental operations and vehicle maintenance is a plus.
• Personal Attributes: High level of integrity, patience, and the ability to maintain confidentiality. Proactive problem-solver who can manage stressful situations with professionalism.