Assistant Manager

Primary Responsibilities

• Leadership & Development: Lead, mentor, and develop all store associates and direct reports, fostering a positive and safe work environment.
• Financial Management: Support the Store Manager in achieving sales and profitability goals, and maintain P&L accountability by effectively managing expense and payroll budgets.
• Compliance & Safety: Ensure strict adherence to all company practices, operational policies, procedures, and regulated safety compliance.
• Operations & Standards: Oversee and lead all aspects of store operations, including inventory management, visual merchandising, and maintaining high store and yard standards.
• Customer Experience: Proactively engage customers, manage complaints, and cultivate a store culture that ensures a superior customer experience and positive brand representation.
• Inventory Control: Support and execute inventory control processes to effectively mitigate loss and shrinkage.
• Store Maintenance: Identify, communicate, and promptly address all necessary store and facility maintenance issues.
• Change Management: Implement, execute, and maintain all company operational changes efficiently throughout the store.

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications

Required Skills/Abilities:

• Excellent written and verbal communication skills.
• Proficiency with electronic technology, including the Google Workspace suite of applications.
• Aptitude for learning and understanding Key Performance Indicator (KPI) metrics.
• Proven ability to build and maintain strong internal and external relationships.
• Capacity to learn and apply knowledge of profit and loss (P&L) metrics.
• Ability to learn and understand industry-specific calculations (e.g., board foot) and market pricing.
• Commitment to learning and implementing new technology advancements within the store.
• Ability to learn the store and yard layout, master product knowledge, and identify opportunities for store improvement.
• Willingness to learn and execute operational inventory control procedures.
• Ability to train and develop store associates on proper techniques and inventory guidelines.
• Flexibility to work 45+ hours per week.
• Demonstrated desire for future growth into a Store Manager position.

Education and Experience:

• Preferred retail management experience, ideally in a lumber or home center environment.
• Preferred experience leading and supervising team members.
• Preferred prior customer service experience.

Physical Requirements:

• Prolonged periods of standing, walking, and sitting.
• Ability to move products and assist with layout changes (must be able to lift up to 50 lbs at a time).
• Must be able to work in varying outside temperatures when assisting customers.