Fleet Operations Support Specialist

Primary Responsibilities

• Adhere to EquipmentShare’s vision, mission and values.
• Deliver exceptional customer service to EquipmentShare branches, providing clear answers and appropriate referrals.
• Accurately, timely, and professionally respond to inquiries via Slack and a shared email inbox, meeting established quality and service standards.
• Collaborate with multiple teams to provide asset numbers to branches.
• Support retail and used equipment sales, including drafting quotes, invoicing, and confirming ownership changes.
• Maintain, review, and update various reports on internal platforms as assigned.
• Utilize systems according to Standard Operating Procedures (SOPs) to maintain accurate information.
• Exceed team goals in response delivery to enable branches to complete transactions and maintain business continuity.
• Prepare and update operational procedure documents as living resources.
• Facilitate and assist sales teams with Rent Purchase Option (RPO) support and documentation gathering.
• Coordinate with internal teams to ensure appropriate handling of branch needs.
• Effectively manage time to ensure productivity and turnaround times meet established service standards.
• Maintain adequate knowledge of EquipmentShare products, service offerings, processes, and core systems.
• Utilize appropriate resources to ensure work is completed accurately, efficiently, and within established service standards.
• Comply with EquipmentShare’s departmental and corporate policies and procedures, as well as mandated state and federal laws and requirements.
• Enhance construction industry and functional job knowledge through active participation in learning and growth opportunities.
• Collaborate with co-workers to achieve departmental and company goals and standards.
• Perform other duties and responsibilities as assigned.

Skills & Qualifications

• Possess strong organizational skills with attention to detail and accuracy.
• Ability to multi-task and navigate various programs and applications while providing timely service to branches.
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive.
• Ability to acquire new skills proficiently.
• Accept responsibility for actions and learn from mistakes.
• Maintain flexibility and adapt positively to change.
• Ability to work quickly and think logically, especially under pressure.
• Ability to clearly explain the operational function of a system to a branch.
• Demonstrate self-motivation, strong work ethic, and a positive contribution to departmental and company success.
• Ability to read and comprehend basic/complex written and verbal communication.
• Ability to communicate effectively in English, both written and verbal, using correct grammar, punctuation, spelling, and sentence structure.

Education and Experience:

• High school diploma required; college degree desired.
• A minimum of one year of administrative experience demonstrating proficiency in the skills listed below or experience maintaining a fleet in a computerized environment.
• Past experience in construction, preferred but not required

Physical Requirements:

• Must be able to sit and stand for long periods of time as well as work on a computer for extended