Owner Relations Specialist I/II/III/IV

Roles and Responsibilities:

• Landowner Service & Communication

  • Provide professional, timely, and responsive service to landowners across available communication channels.
  • Communicate information, requirements, status updates, next steps, and resolutions clearly and effectively.
  • Handle complex or sensitive interactions professionally and escalate issues when appropriate.
  • Build positive working relationships with landowners and internal business partners.

• Case & Workflow Management

  • Manage landowner inquiries and assigned work from intake through resolution using established systems and processes.
  • Gather, review, and document information necessary to research, route, and resolve inquiries.
  • Maintain accurate and complete case records, documentation, and communication history.
  • Organize and prioritize workload to meet established service, productivity, quality, and responsiveness expectations.

• Research & Problem Solving

  • Research landowner inquiries using available business systems, records, data, and resources.
  • Analyze information to identify issues, determine appropriate next steps, and support resolution.
  • Exercise sound judgment to recognize when specialized review or additional expertise is required.
  • Coordinate with cross-functional business partners to research and resolve inquiries.

• Quality & Team Contribution

  • Complete work in accordance with established procedures, quality standards, and privacy/data-handling requirements.
  • Maintain accuracy, consistency, and attention to detail when managing landowner inquiries and information.
  • Identify and communicate recurring issues, trends, or process concerns to leadership.
  • Participate in training and adapt to changes in processes, systems, and technology.
  • Collaborate with team members and business partners to support department goals.
  • Perform other related responsibilities as assigned.

Required Experience and Skills:

• High school diploma or GED.
• Strong written and verbal communication skills.
• Strong customer service and interpersonal skills, with the ability to handle challenging or sensitive situations professionally.
• Strong organizational, research, problem-solving, and attention to detail skills.
• Ability to manage multiple priorities and work effectively in a high-volume environment.
• Ability to exercise sound judgment and recognize when escalation or additional expertise is required.
• Ability to work independently and collaboratively across cross-functional teams.
• Ability to learn and adapt to changing processes, systems, and technology.
• Proficiency with Microsoft Office applications and the ability to effectively learn and navigate digital business systems.

Preferred Experience and Skills:

• Relevant experience in customer service, case management, business operations, Owner Relations, Land, Revenue, Division Order, or a related field.
• Experience working in a high-volume customer service or case-management environment.
• Experience with CRM/case-management systems, including Salesforce or similar platforms.
• Oil & gas industry experience.
• Associate's or bachelor's degree in a related field.