Insurance Client Service Specialist

Job Overview:

Fairly Group, a division of EPIC Insurance Brokers, specializing in risk management and insuring clients in the sports and entertainment industries.

What We Are Looking For:

• Strong administrative skills and high attention to detail/accuracy.
• Candidates with strong, professional communication skills - both written and verbal.
• Candidates who adapt well to priority changes, deadlines, and consistently are quick to respond to/or acknowledge communications (both from internal and external sources).
• Curiosity and eagerness to learn. Knowledge of workers’ compensation’s billing and reimbursement is helpful to have but not required.
• Positive and outgoing disposition, eager to work as a team but also functions well working independently.

What You’ll Do:

• Receive, set up and track injury reports in internal Claim System.
• Review medical bills for accuracy and process them efficiently for bill review or negotiation.
• Effective and timely communication with all clients – via email and telephone regarding questions about claims submissions, bill status, reimbursement amounts and general inquiries.
• Work and interface with insurance carrier and third-party administrator claims adjusters as well as other ancillary vendors and medical providers as related to medical billing.
• Receive and process physical mail into internal system.
• Submit and receive data related to injured worker Medicare eligibility.
• Participate in occasional telephonic claim review calls with team members and clients.

What You Will Bring:

• Minimum of 2 years of professional experience working in a fast-paced, administrative role.
• Experience working with Worker’s’ Compensation claims or billing is highly preferred but not required.
• Excellent organizational, interpersonal and communication skills.
• Good problem-solving skills and critical thinking skills.
• Ability to work in a fast-paced environment and deliver results to meet timelines.
• Ability to be discreet and maintain the security of customer information.
• Proficient in Microsoft Office Suite, in particular Outlook, Excel, Word and PowerPoint