Vice President-P&C Claims

Vice President- Claims

Location: This role requires a hybrid work schedule out of any of our California offices. https://www.epicbrokers.com/about/locations/

Essential Duties and Responsibilities:

• Developing Objectives and Strategies – Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Making Decisions and Solving Problems – analyzing information and evaluating results to choose the best solution and solve problems.
• Provide Consultation and Advice to Others – Providing guidance and expert advice to management or other groups on technical, systems or process-related topics
• Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Communicating with Supervisors, Peers or Subordinates
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. Obtain information from individuals
• Identifying Objects, Actions and Events – Identifying information by categorizing, estimating recognizing differences or similarities, and detecting changes in circumstances or events
• Evaluating Information to Determine Compliance with Standards – Using relevant information and individual judgment to determine whether events or processes comply with laws, regulation or standards.
• Thinking Creatively – Developing, designing, or creating new applications, ideas, relationships, systems, or products.
• Communicating with Persons Outside Organization – Representing the organization to clients, the public government and other external sources. This information can be exchanged in person, in writing or by telephone or e-mail; examples: communicate technical information, conduct presentations, compile information through interviews, and confer with legal advisors.
• Processing Information – Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data: Investigate insurance claims; verify investigative information; note discrepancies in financial records.
• Organizing, Planning and Priortizing Work – Developing specific goals and plans to prioritize, organize and accomplish work.
• Guiding and Developing Teams – Encouraging and building mutual trust, respect and cooperation famon team members.
• Guiding, Directing and Motivating Subordinates – Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establishing and maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.

Supervisory Responsibilities:

• Manage Claims Advocates, Claims Consultants and other Administrative Personal.

Key Competencies:

• Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
• Supervise claims adjusters to ensure that adjusters have followed proper methods.
• Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
• Resolve complex, severe exposure claims, using high service oriented file handling.
• Pay and process claims within designated authority level.
• Confer with Counsel on claims requiring litigation
• Contact or interview claimants, doctors, medical specialists or employers to get additional information.
• Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis.
• Prepare reports to be submitted to company’s data processing department
• Conduct detailed bill reviews to implement sound litigation management and expense control.

Education and/or Experience:

• 7-10+ years of brokerage claims experience, including knowledge of P&C coverages, policy forms and brokerage claim customer service activities.
• Intermediate to advanced computer skills including a working knowledge of Microsoft Office programs and the ability to navigate the internet.
• Ability to interact with a wide variety of people.
• Ability to work independently with little supervision.

Certificates, Licenses, Registrations:

• Valid P&C Property Casualty Broker-Agent License.
• Juris Doctor of Law Degree, required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Ability to travel independently to clients; some air travel may be required.

Why EPIC:

EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf.

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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