Lead Audio Visual Field Technician

WHAT YOU WILL DO

As a Lead AV Installation Technician, you will oversee the deployment and maintenance of AV and TelePresence technologies across client sites. You will lead installation teams, ensure optimal system performance, and act as a technical escalation point while maintaining high standards of service delivery.

THIS POSITION REQUIRES UP TO 70% TRAVEL.

KEY RESPONSIBILITIES:

• Lead the installation and de-installation of AV/TelePresence products.
• Supervise and guide AV Technicians during installation projects.
• Configure endpoints and infrastructure.
• Conduct room audits to ensure optimal technology performance.
• Perform preventative maintenance and readiness checks.
• Identify and resolve equipment failures with effective solutions.
• Complete post-installation assessments and user acceptance testing.
• Install software upgrades and manage break/fix and RMA requests.
• Act as a technical escalation point for ongoing faults.
• Interface with clients on-site in alignment with service level agreements.
• Provide project reporting and updates to management.
• Document hardware failures and supervise rack building processes.
• Travel nationally to customer sites as required.

ESSENTIAL CRITERIA:

• Proven experience leading AV Technician or Engineering teams.
• Hands-on experience terminating, configuring, and programming AV equipment (Extron, Cisco, Crestron, AMX).
• Ability to read and interpret technical plans and perform necessary configurations.
• Experience with AV/VC integrations.
• Agile mindset with a strong sense of urgency.
• High responsiveness, efficiency, and professionalism in customer interactions.
• Strong problem-solving mindset and technical curiosity.
• Ability to thrive in fast-paced, high-pressure environments.
• Commitment to continuous technical development.
• Willingness and eligibility to travel and work globally.
• Reliable and capable of working independently and collaboratively.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Critical thinking and adaptability to changing work conditions.
• Motivated team player.

DESIRABLE CRITERIA:

• Technical proficiency in:
  • Control Systems: Crestron, AMX, Extron
  • Audio Systems: BIAMP, QSC, Polycom
  • Video Systems: Cisco, Polycom