Compliance Analyst

Our Company:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

What You Will Do:

We are seeking a detail-oriented and proactive Service Compliance Analyst to oversee and drive the performance reporting and compliance functions for our service delivery operations.

This role is integral to ensuring the effectiveness and consistency of our service levels, helping us achieve and exceed SLAs and KPIs. The Service Compliance Analyst will serve as the primary source of truth for all performance metrics, working closely with the Service Delivery Manager, Service Managers, and Team Leads to provide actionable insights and in-depth analysis.

This role is responsible for monitoring, analyzing, and reporting on service performance, as well as producing weekly and monthly operational reports and assisting with Quarterly Business Review (QBR) presentations.

Key Responsibilities:

• Service Performance Monitoring: Track and monitor all service performance metrics, SLAs, and KPIs to ensure compliance and identify areas for improvement.
• Service Performance Monitoring: Conduct real-time and ongoing analysis of performance metrics to detect trends, anomalies, and potential risks.
• Reporting and Analysis: Produce comprehensive weekly and monthly operational reports, detailing performance against agreed SLAs and KPIs.
• Reporting and Analysis: Compile and analyze data from multiple sources to create clear, actionable insights and recommendations.
• Reporting and Analysis: Develop custom reports and dashboards to address specific performance or compliance concerns, supporting the SDM and Service Managers.
• Quarterly Business Review (QBR) Support: Assist in the creation and design of QBR presentations, incorporating performance insights, service achievements, and key compliance metrics.
• Quarterly Business Review (QBR) Support: Work closely with cross-functional teams to ensure accurate and relevant data is included in QBR materials.
• Stakeholder Support: Act as the go-to expert for service performance and compliance data, supporting the SDM, Service Managers, and Team Leads with timely information and guidance.
• Stakeholder Support: Respond to ad-hoc data requests and provide analysis on various performance aspects as required by the service delivery team.
• Continuous Improvement: Identify and recommend improvements to data collection, reporting processes, and compliance tracking to increase efficiency and accuracy.
• Continuous Improvement: Collaborate with service teams to implement improvements and ensure ongoing alignment with service performance goals.

Essential Criteria:

• Education: Accreditation in Data Analytics, Information Technology, or a related field.
• Experience: Minimum of 2 years of experience in a similar role, ideally within a service delivery or compliance environment.
• Experience: Proven track record in performance monitoring, reporting, and compliance analysis.
• Technical Skills: Proficiency in data analysis tools such as Excel (Expert level), Power BI, or Tableau.
• Technical Skills: Familiarity with SLA/KPI tracking methodologies and metrics.
• Soft Skills: Strong analytical and problem-solving skills, with attention to detail.
• Soft Skills: Excellent communication and presentation skills, able to convey complex data clearly and concisely.
• Soft Skills: Highly organized with the ability to manage multiple projects and priorities.
• Key Competencies: Attention to Detail, Data-Driven Mindset, Proactive Problem Solving, Stakeholder Engagement, and Adaptability.

Desirable Criteria:

• Exceptional organizational and time-management skills.
• Strong problem-solving abilities and a results-oriented mindset.
• Commitment to quality and customer satisfaction.
• Ability to handle high-pressure situations and make decisions in real-time.

EOS Benefits:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.