IT Support

WHAT YOU WILL DO:

We are seeking a motivated, tech-savvy End User Support Technician to provide front-line support across AV conference room systems, network infrastructure, and service desk operations. This role is critical to ensuring smooth daily operations, responding to issues swiftly, and supporting our team’s collaborative efforts.

• Helpdesk & End User Support

  • Act as a primary contact for technical assistance, resolving software, hardware, and connectivity issues.
  • Log, track, and escalate tickets using our service desk tools.
  • Communicate clearly and professionally with users, focusing on a great support experience.

• AV Conference Room Support

  • Diagnose and resolve AV and connectivity issues in conference rooms.
  • Set up and support AV equipment for meetings, providing on-site assistance as needed.
  • Maintain AV inventory and report missing or malfunctioning items.

• Network Infrastructure Support

  • Identify and troubleshoot basic wired and wireless connectivity issues.
  • Support on-site users with common network needs and assist the Network Operations team with local checks.
  • Escalate more complex network issues to Level 2 support for rapid resolution.

ESSENTIAL CRITERIA:

We encourage you to apply even if you don’t meet every “nice to have”. The essentials are:

• Experience: 5+ years in IT Support (e.g. IT Support Technician, Helpdesk Analyst, Desktop Support, or similar).

• Technical Skills: Comfortable supporting Windows and/or macOS. Basic understanding of networking and Wi-Fi (e.g. IP basics, connecting devices, simple troubleshooting).

• Experience using ticketing systems and working within SLAs (e.g. Jira Service Management or similar).

• Customer Service & Problem-Solving: Strong interpersonal and communication skills, with a passion for helping users. Ability to prioritize, multitask, and think independently when troubleshooting.

DESIRABLE CRITERIA:

These are bonuses, not requirements. You can grow into them with us:

• Familiarity with AV systems and conference room technologies.
• Experience supporting Mac / Apple environments in more depth.
• Exposure to network infrastructure troubleshooting beyond basic connectivity.
• Knowledge of Cisco, Linux, or more advanced networking concepts.
• A proven track record of delivering outstanding customer service in an IT setting.