Global Support Specialist[Immigration Operations]

As our Global Support Specialist, you will be required to:

Case Setup & Coordination

• Manage end-to-end setup of new assessments and immigration cases received through various communication channels.
• Ensure accurate and timely entry of client information, case details, and relevant data into internal systems.
• Assign case owners and preparers to ensure seamless workflow across teams and regions.

Document Management

• Handle secure collection, uploading, and organization of client documents, including passports, CVs, job descriptions, diplomas, employment contracts, questionnaires, and other required materials.
• Ensure proper storage and categorization of files across document repositories and case management platforms.
• Support secure document transfers between systems and stakeholders.

Case Maintenance & Closure

• Assist Case Managers in updating case notes, maintaining public case records, and performing routine case audits.
• Support the completion and submission of immigration forms as required by regional authorities.
• Facilitate proper case closure by ensuring all documents, data points, and records are complete and compliant.

Quality, Compliance & Reporting

• Maintain high standards of accuracy and data integrity in all case-related updates.
• Support internal reporting needs and ad-hoc audit requests from leadership or compliance teams.
• Follow established workflows and contribute to continuous improvement of operational processes.

Administrative & Team Support

• Provide general administrative assistance to support regional teams and Case Managers.
• Collaborate effectively in a fast-paced, global environment and contribute to overall team efficiency.
• Assist with additional operational tasks and projects as assigned by the Team Lead.

To apply for this role, you should possess the following skills, experience and qualifications:

• Strong verbal and written communication skills with the ability to interact professionally across global teams.
• Excellent organizational and time management skills, with the ability to prioritize tasks in a fast paced environment.
• High attention to detail and accuracy when handling data, documents, and case information.
• Solid proficiency in MS Office Suite (Word, Excel, Outlook, etc.) and comfort working with digital platforms and internal systems
• Strong willingness to learn, adapt, and grow within a dynamic global team environment.
• A proactive, process oriented mindset with a commitment to delivering high quality work.