Resident Screening Consultant

Responsibilities:

• Serve as a subject matter expert on Entrata’s suite of products and consulting processes
• Develop effective relationships with customers to understand and support their unique business goals
• Deliver comprehensive guidance on system configuration and implementation strategies for Small Market and Mid-Market customers
• Resolve client concerns professionally and provide clear solutions aligned with business needs
• Maintain ongoing communication with project team members to ensure seamless project execution
• Support improvements in consulting methodology by identifying opportunities for process enhancements
• Lead configuration of the ResidentVerify product, ensuring background screening workflows meet customer needs
• Facilitate a smooth handoff to post-implementation support teams

Essential Functions:

• Analyze and interpret customer goals to recommend system configurations that align with business objectives
• Provide timely and accurate consultation throughout the implementation process
• Communicate effectively with clients and internal stakeholders across project stages
• Independently manage day-to-day tasks with sound judgment and adherence to best practices
• Travel for client meetings, industry events, and company gatherings as required to maintain business relationships and achieve objectives.
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment

Minimum Qualifications:

• Strong understanding of customer service and consulting within a SaaS or software implementation environment
• Proficient communication, collaboration, and interpersonal skills
• High attention to detail and ability to work independently on moderately complex assignments
• Ability to identify and resolve non-standard problems using professional knowledge and Entrata best practices

Education and Experience Requirements:

• Bachelor’s degree required
• Minimum of 2 years of related experience in SaaS, consulting, or property management implementation
• Solid experience with the Google Suite of products
• Previous experience in the multi-family, proptech, or related industries preferred

AI & Operational Fluency:

• AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
• Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
• Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
• Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.