Expert Automation & Observability Engineer

About the role and what you'll be doing:

We are seeking an Expert Observability Engineer to serve as the strategic technical lead and architect for our enterprise Observability, APM, and Telemetry ecosystems. You will lead the transformation from decentralized, reactive monitoring to a unified, automated, and proactive observability framework. Operating across hybrid cloud, Kubernetes, and legacy environments, you will design scalable architectures, drive Site Reliability Engineering (SRE) practices, and lead First-of-a-Kind (FOAK) technology implementations to ensure maximum service reliability.

Core Responsibilities

1. Enterprise Architecture & Strategy

• Architect and govern a unified observability framework covering metrics, logs, traces, and events using IBM Instana, Grafana, OpenTelemetry, Telegraf, and InfluxDB.
• Lead First-of-a-Kind (FOAK) implementations—evaluating new observability tech and converting them into secure, repeatable, production-ready patterns.
• Define enterprise standards for telemetry pipelines, data retention, high-cardinality controls, and observability cost management.

2. SRE & Service Reliability

• Define and govern Service Level Indicators (SLIs), Objectives (SLOs), and error budgets.
• Serve as the senior technical escalation point, leading major P1/P2 incident war rooms and conducting evidence-based Root Cause Analysis (RCA).
• Drastically reduce MTTD/MTTR and alert noise through event correlation, dynamic thresholds, and dependency mapping.

3. Platform Engineering & Automation

• Drive Observability-as-Code and infrastructure automation using Ansible, Terraform, Python, and GitOps.
• Automate the deployment, configuration, and self-healing workflows for monitoring agents and telemetry collectors.
• Integrate observability platforms seamlessly with ITSM (ServiceNow), Netcool, and CI/CD pipelines.

4. Cloud-Native & Kubernetes Observability

• Design deep observability for Docker, Kubernetes, microservices, and multi-cloud environments (Azure/AWS/GCP).
• Correlate application APM telemetry with Kubernetes control planes, pods, nodes, and infrastructure dependencies.
• Ensure secure-by-design telemetry pipelines (RBAC, TLS, secrets management, and image scanning).

5. Technical Leadership & Transition Management

• Lead complex Knowledge Transfer (KT) programs, vendor transitions, and operational readiness handovers for global 24x7 teams.
• Mentor cross-functional engineering teams and influence enterprise technology roadmaps.