Senior Windows Systems Engineer

Responsibilities:

• Serve as the technical SME for Windows Server, Active Directory, and VMware technologies, providing L3/L4-level support and guidance.
• Own the administration, maintenance, troubleshooting, and lifecycle management of Windows Server 2012/2016/2019/2022/2025 environments.
• Manage and support Active Directory, Group Policy, DNS, DHCP, DFS, IIS, Certificate Services, Failover Clustering, and File & Print Services.
• Lead complex troubleshooting efforts and act as the highest technical escalation point for critical production incidents, major outages, and customer escalations.
• Perform server provisioning, patching, upgrades, migrations, decommissioning, and operating system modernization initiatives.
• Working knowledge of VMware vSphere, vCenter, ESXi, HA, DRS, vMotion, and related virtualization technologies as a primary infrastructure platform.
• Support hybrid infrastructure environments spanning on-premises datacentres and Microsoft Azure, including Azure VM administration, monitoring, backup, recovery, and identity-related services.
• Drive automation and operational efficiency using PowerShell, PowerShell DSC with Azure management, Ansible and other automation technologies is an added plus.
• Administer enterprise monitoring and observability platforms including ServiceNow, Grafana, LogicMonitor, SolarWinds, SCOM, Dynatrace, and similar tools.
• Ensure infrastructure compliance with security standards through vulnerability remediation, Windows hardening, patch management, and audit support.
• Support backup, recovery, disaster recovery, and business continuity solutions using Veeam, Commvault, NetBackup, or equivalent technologies.
• Create and maintain technical documentation, operational runbooks, standards, and support procedures.
• Mentor L1/L2 engineers and provide technical guidance across the Windows practices.

Additional Responsibilities:

• Collaborate with customers, architects, project teams, and service delivery leadership to drive infrastructure stability, transformation, and customer satisfaction.
• Serve as the primary Windows Infrastructure SME supporting multiple enterprise customers within a Managed Services (MSP) environment.
• Participate in service transitions, customer onboarding, knowledge transfer activities, and infrastructure assessments.
• Lead root cause analysis (RCA), problem management, and service improvement initiatives to reduce recurring incident

Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent experience.
• 10+ years of hands-on experience managing enterprise Windows Infrastructure environments.
• Minimum 5 to 7 years of strong hands-on experience with Active Directory Domain Services (AD DS), including administration, troubleshooting, Group Policy management, replication, DNS integration, and security best practices.
• Technical knowledge of:
  • Windows Server 2012/2016/2019/2022/2025
  • Active Directory Domain Services
  • Certificate Services
  • Group Policy Administration
  • DNS, DHCP, DFS, DFS-R
  • IIS and Certificate Services - optional
  • Windows Failover Clustering
  • File & Print Services
• Strong experience with VMware technologies including ESXi, vCenter, vSphere, HA, DRS, vMotion, and virtualization best practices.
• Working knowledge of Microsoft Azure services including Azure VMs, Azure Backup, Azure Site Recovery, Azure Monitor, Azure Arc, and Hybrid Identity solutions with the ability to perform day-to-day administration and troubleshooting activities.
• Advanced PowerShell scripting expertise with demonstrated experience in automation, orchestration, and operational efficiency initiatives.
• Hands-on experience with monitoring tools such as Grafana, SolarWinds, LogicMonitor, Dynatrace, BMC Truesight, AppDynamics, and Microsoft SCOM.
• Strong understanding of ITSM processes including Incident, Problem, Change, Major Incident, and Escalation Management using ServiceNow.
• Experience managing enterprise backup and disaster recovery solutions such as Veeam, Commvault, or NetBackup.
• Strong knowledge of security, vulnerability remediation, CIS hardening standards, Microsoft Defender, Qualys, Tenable, and compliance frameworks.
• Proven experience leading P1/P2 incidents, executive escalations, customer governance meetings, and technical reviews.
• Experience with infrastructure transitions, service onboarding, due diligence, and operational readiness assessments.
• Strong communication, stakeholder management, customer-facing, documentation, and leadership skills.