Account Manager Lead

About the Role

As the Corporate Account Manager Lead, you'll lead a team of Account Managers across our highest-velocity, highest-volume post-sales segment. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value across a large, fast-moving book of accounts.

This is a revenue-critical role at an inflection point: ElevenLabs is scaling fast, and Corporate is where that scale shows up first - more accounts, more velocity, and less room for anything that doesn't repeat well. The decisions you make around segmentation, playbook design, and how AI agents and automation get embedded into everyday AM workflows will define how this motion performs as volume keeps growing. Making ElevenAgents the agent of choice across the Corporate portfolio is a core part of that expansion playbook.

You will:

• Lead, coach, and develop a high-performing Corporate Account Management team, owning team quota performance, retention, expansion, and cross sell goals across a high-volume book of business.
• Drive revenue outcomes as a core mandate - building a team culture where expansions and cross-sells are owned with the same rigor as any quota-carrying sales function.
• Design and implement repeatable, scalable playbooks for renewals, expansion, and adoption that hold up across hundreds of accounts, not just a handful.
• Embed AI agents and automation into AM workflows by default, so the team can manage growing volume without simply adding headcount.
• Champion AI fluency across the team: set expectations, build capability, and create an environment where every AM is actively experimenting with and adopting AI-powered approaches to their work.
• Set strategic direction for how the Corporate segment is structured and staffed as the business scales, partnering closely with RevOps, Comp/Finance, and CX leadership.
• Represent the voice of the customer in leadership discussions, influencing roadmap, tooling, and revenue strategy.