AI Tool Admin

What is The Role:

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale. At Elastic, we have a simple goal: to pursue the world's data problems with products that delight and inspire. We help people around the world do extraordinary things with their data.

Elastic, makers of the hugely popular open source products Elasticsearch, Kibana, Logstash, and Beats, is growing very fast and so is our marketing team. As a key member of the Marketing AI, Operations and Automation team, you will play a hands-on, critical role in governing and administering the marketing AI tool stack that teams across the organisation depend on.

What You Will Be Doing:

• Own the AI-level configuration, system prompts, and governance standards for every tool in the approved marketing AI stack, ensuring consistency across the organisation rather than tool-by-tool drift.
• Act as the human review layer for AI-generated content and submissions, serving as the final checkpoint before anything goes live when agents flag warnings.
• Enforce the tool ownership model, ensuring every approved marketing AI tool has a named owner assigned before teams begin using it.
• Maintain the internal prompt library, approved-use guidelines, and minimum starting prompts available to marketers across the organisation.
• Partner with the Marketing AI Engineer to onboard new tools and workflows through the appropriate approval processes.
• Surface tool-level usage patterns and review volume to inform resourcing and governance decisions as the team scales.
• Assist in maintaining internal documentation across team knowledge bases, wikis, and the playbooks.

What You Bring:

• 3+ years in a marketing operations or marketing technology role with tool administration responsibilities.
• Hands-on experience working with at least one enterprise AI or generative AI platform at an organisational level, such as Jasper, Writer, or Adobe Firefly.
• Demonstrated understanding of system-level prompt architecture and how AI configuration affects output quality and consistency across teams.
• Strong process orientation with the ability to build governance workflows and documentation standards from scratch.
• Familiarity with Marketo, Workfront, or similar enterprise marketing platforms.
• Clear, precise written communication and strong attention to detail.
• Experience working across globally distributed teams spanning AMER, EMEA, and APJ.

Additional Information - We Take Care of Our People:

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds.