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Eka Care
Eka Care21 open roles

Customer Support Executive

India · Remote · Full-time

  • Posted 4d ago
  • From Eka Care’s careers page
Location
India
Work mode
Remote
Type
Full-time
Experience
2+ years
Department
Customer Service
Apply on Eka Care’s site

Opens the listing on ekacare.keka.com

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About the role

Customer Support Executive – Chat Process (SaaS/ EMR)

About ekacare

Eka Care is India's AI-native ambient health platform, building the connected digital health stack for doctors, hospitals, patients, and developers. Its product suite spans EkaDoc EMR (the modern clinic OS), EkaScribe.AI (AI-driven voice-to-prescription), Eka PHR (a personal health record app), and a Developer Portal offering clinical-grade healthcare APIs, all ABDM and FHIR compliant, and secured on AWS. Eka Care has onboarded 33,000+ clinics and hospitals and 90,000+ doctors, created 20 million+ ABHA health IDs, and manages 140 million+ health records. The company (Orbi Health Pvt Ltd) is NHA-approved and partners with institutions like Apollo Hospitals, Medanta, and the National Health Authority.

Role Overview

Support healthcare professionals using our EMR platform primarily through live chat. Resolve queries, troubleshoot basic issues, and deliver an excellent customer experience.

Key Responsibilities

  • Handle customer queries via live chat.
  • Troubleshoot product and basic technical issues.
  • Guide users on features and workflows.
  • Escalate complex issues.
  • Maintain accurate support records.
  • Meet CSAT and response-time goals.
  • Coordinate with Product and Engineering.

Requirements

  • Graduate in any discipline.
  • 2–3 years experience (freshers with excellent communication may apply).
  • Excellent written English and typing skills.
  • Basic troubleshooting of browsers, internet, Windows/Mac, and web applications.
  • Familiarity with CRM/helpdesk tools is a plus.
  • Quick learner with problem-solving skills.

Preferred

Experience in SaaS, EMR/EHR, Freshdesk, Zendesk, Zoho Desk, Intercom, or basic SQL is an advantage.

Why Join Us

  • Work on a meaningful healthcare product.
  • Fast career growth in Customer Success, Product Support, QA, or Operations.
  • Continuous learning and mentorship.
  • Collaborative startup culture where ideas matter.
  • Exposure to modern SaaS tools and technologies.

Work Details

Full-time | Work from Home | Rotational shifts if required.

Please note: This will be third-party payroll (ASSORT).

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Eka Care

About Eka Care

AI-native health OS and EMR

Eka Care is India's intelligent health OS, with an AI-driven EMR for doctors, hospital management tools, ABHA integration and developer APIs.

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