Jr. IT Ops Engineer / IT Ops Engineer

The Company

Egon Zehnder is trusted advisor to many of the world’s most respected organizations and a leading Executive Search firm, with more than 600+ consultants and 71 offices in 37 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. The firm is a private partnership which allows us to operate independent of any outside interests. As a result of this unique culture, Egon Zehnder has the highest professional staff retention rate for a global firm in our profession. We have a blue-chip client base across all industries and operate at the Board and senior management level.

Knowledge Centre India (KCI)

Knowledge Center India (KCI) is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups, and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements.

Who We Are!

We are part of Digital-IT team established 17 years ago in Gurgaon, India to provide technology support and rollout digital initiatives to 70 plus global offices. Digital IT has six key pillars – Collaboration Technology; Functional Technology; Digital Technology; Security & Architecture; Infrastructure & Services, Digital Success to support business and to take lead on digital transformation initiatives with the total strength of 200+ team members across the globe.

About the Role

We are looking for a motivated and customer-focused Jr. IT Ops Engineer / IT Ops Engineer to join our Global Helpdesk team. You will provide first-line IT support to employees globally while supporting Microsoft 365, endpoint management, identity management, security, and workplace technologies.

Key Responsibilities

• Provide first-level support for incidents, service requests, and end-user technical issues.
• Support Microsoft 365 services including Outlook, Teams, Exchange Online, OWA, shared mailboxes, distribution lists, and calendaring services.
• Manage user lifecycle activities including provisioning, modifications, deactivations, password resets, access requests, and MFA administration.
• Troubleshot Windows endpoints, laptops, mobile devices, virtual desktop environments, and Microsoft applications.
• Support endpoint management through Intune and SCCM.
• Assist with Azure AD (Entra ID) administration and access-related requests.
• Monitor operational dashboards, alerts, and service queues while ensuring adherence to SLAs.
• Collaborate with Infrastructure, Security, and Application teams.
• Maintain knowledge articles, process documentation, and operational procedures.
• Participating in rotational shifts, weekend support, major incident activities, and continuous improvement initiatives.

Required Skills & Technologies

Core Technologies

Windows 11, Microsoft 365, Exchange Online, Microsoft Teams, Outlook, Azure AD (Entra ID), Azure Fundamentals, Active Directory,, Windows Server Fundamentals, PowerShell Fundamentals

Endpoint & Device Management

Microsoft Intune, SCCM, Endpoint Troubleshooting & Diagnostics, Laptop and Mobile Device Support, VDI/RDS

Security & Operations

ITIL Foundation Preferred & Service Management, MFA, Zscaler, Knowledge of endpoint security, ServiceNow

Experience & Competencies

• Educational Qualifications: B. Tech/MCA
• 2-4 years in IT Helpdesk, IT Operations, Service Desk, or End User Support.
• Experience supporting Microsoft technologies and SLA-driven environments.
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication
• Customer-focused approach
• Stakeholder management and collaboration
• Ownership and accountability
• Continuous learning mindset