Process Manager

Roles and Responsibilities

• Primary key POC to maintain and sustain eClerx ISO 22301 certification and related activities
  • Provide support to oversight for the eClerx Business Continuity Management and Crisis Management program to support and maintain a strong business resiliency, preparedness and response environment across eClerx delivery centers.
  • Advise, review and support the businesses to maintain, update, validate business impact analysis (BIAs), risk management and business resiliency plans to identify critical applications/systems and develop recovery capabilities and priorities. To support facilitation and coordination of exercises and testing.
  • Support BCM lead to coordinate/suggest actions to mitigate business continuity risks associated with facilities, functions and operations to maintain the well-being of employees, protect assets, and provide continued service for clients during business disruptions
  • Assess regularly recovery capability/ solutions and reports on status to stakeholder groups
  • Facilitate 24x7 preparedness real time response support during crisis and disruption
  • Manage activities with the functions/stakeholders that play a role in crisis management
  • Oversee the IT Disaster Recovery testing and preparedness in eClerx from BCM standpoint.
  • Coordinate BCM Program training and awareness activities across eClerx

Skills to have

• Bachelor's degree in Computer Science or Technology or related field required (Post graduation preferred)
  • Over 4 years of corporate risk management and related experience, with at least 2 years in a Business Resiliency/ Crisis Management or comparable position.
  • Relevant Business Continuity, Crisis Management or Risk Management certification is an added advantage.
  • Knowledge of IT disaster recovery and field experience preferred.
  • Excellent organizational and time management skills to handle multiple projects and tasks
  • Detail oriented to ensure accuracy and results focused with ability to work at strategic as well as operational/ tactical level.
  • Excellent English written and verbal communications skills to effectively interact with stakeholders at all levels.
  • Experience in drafting/releasing advisories would be preferred
  • Demonstrated leadership skills with the ability to provide team with a clear sense of direction