Client Onboarding

Job Summary

We are seeking a highly skilled and client-focused Outreach Specialist to support AML/KYC onboarding activities for one of our strategic financial services clients. In this role, you will act as a key connector across client outreach, banking coverage teams, and AML operations—helping ensure timely, accurate, and complete documentation for Client Due Diligence (CDD) requirements.

You will serve as a primary point of coordination for onboarding activities, reaching out to clients for required documentation, addressing questions, and helping navigate process requirements. This is an impactful opportunity to combine relationship management, regulatory expertise, and cross-functional collaboration while contributing to a seamless onboarding experience for high-priority clients.

Responsibilities

• Serve as the main point of contact for outreach related to AML/KYC onboarding documentation.
• Engage directly with clients to request, clarify, and collect CDD materials.
• Coordinate between coverage teams, AML operations, and compliance reviewers to support timely onboarding.
• Act as an escalation point for operational or documentation-related challenges.

Onboarding Process Management

• Track onboarding populations and workflows in partnership with coverage and operations teams.
• Review incoming documentation for accuracy and completeness; obtain necessary internal approvals.
• Apply strong knowledge of CDD requirements to guide clients and resolve documentation gaps.
• Support consistent adherence to onboarding metrics, timelines, and service expectations.

Cross-Functional Collaboration & Continuous Improvement

• Partner with teams across regions and lines of business to align with global KYC initiatives.
• Support adoption of process enhancements related to policy changes, technology improvements, and control remediation.
• Promote a culture of partnership, collaboration, and seamless service delivery.