Senior Analyst
Chandigarh, India
- Posted 2w ago
- From eClerx’s careers page
- Location
- Chandigarh, India
- Level
- Senior
- Department
- Data and Analytics
Apply on eClerx’s site
Opens the listing on fa-ewji-saasfaprod1.fa.ocs.oraclecloud.com
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About the role
Job Description
- Ensure Critical Performance Metrics are met consistently
- Provide innovative ideas to optimize internal metrics & ensure critical metrics are achieved
- Perform audits and quality checks
- Provide feedback to the agents on their performance
- Ensure directives from senior leadership are percolated and acted upon
- Build team spirit through group sessions, activities, and projects
- Focus on retention of staff through career mapping & guiding team members
- Advocate and follow organizational policies and procedures
- Adhere to the information security requirements
- Ensure all client deliverables met within timelines
- Ensure productivity/quality enhancement and process meets all metrics
Skills they ask for
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About eClerx
Business process, analytics and technology serviceseClerx provides business process management, analytics and technology services to companies across financial services, retail and other industries.
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