B2B EDI Specialist

Job Summary

We are looking for an AI / B2B Domain Specialist to bring deep B2B/EDI expertise into the design and delivery of AI-enabled integration and operations solutions. You will support partner onboarding and end-to-end transaction flows, and drive AI-assisted use cases such as mapping, error analysis, anomaly detection, and operational intelligence. This is a hands-on, stakeholder-facing role at the intersection of B2B domain knowledge and applied AI.

Responsibilities:

• B2B / EDI Domain Expertise: Act as the subject-matter expert on B2B/EDI standards, document types, and trading partner requirements (e.g., X12, EDIFACT, XML/JSON, flat files).
• Advise on message specifications, implementation guides, validation rules, and acknowledgement handling (997/999, CONTRL, etc.).
• Translate business and partner requirements into clear functional and technical specifications.
• Support end-to-end partner onboarding: requirements gathering, mapping specs, testing, certification, and go-live.
• Coordinate with partners, internal integration teams, and support teams to resolve issues and reduce onboarding cycle time.
• Identify and drive AI-assisted mapping use cases, including auto-suggesting field mappings, generating mapping specifications, and validating outputs.
• Define and support AI-driven error analysis: classifying failures, identifying root causes, and recommending resolutions.
• Support anomaly detection on transaction volumes, data quality, SLA breaches, and partner behavior.
• Contribute to operational intelligence: dashboards, alerts, and insights that improve visibility and decision-making.
• Create and curate domain knowledge, labeled datasets, prompts, and test cases to improve model and agent accuracy.
• Evaluate AI outputs for correctness and business relevance, and provide structured feedback for continuous improvement.
• Work closely with business, product, engineering, and data/AI teams to define requirements, prioritize use cases, and measure outcomes.
• Communicate findings, risks, and progress clearly to technical and non-technical audiences.
• Document processes, playbooks, and best practices for reuse.

Eligibility Requirements:

• 6–7 years of experience in B2B/EDI integration, onboarding, or support (adjust to level).
• Strong working knowledge of EDI standards (X12 and/or EDIFACT) and common transaction sets.
• Hands-on experience with at least one B2B/integration platform (e.g., IBM Sterling, Seeburger, OpenText, Cleo, SPS Commerce, MuleSoft, Boomi).
• Experience with end-to-end transaction troubleshooting and root cause analysis.
• Strong analytical skills and comfort working with data (SQL or equivalent).
• Excellent communication and stakeholder management skills.
• Preferred Qualifications: Exposure to AI/ML or GenAI use cases in integration or operations (prompt design, LLM-assisted mapping, copilots, agents).
• Familiarity with anomaly detection concepts, monitoring tools, and BI/dashboarding (Power BI, Tableau, Splunk, or similar).
• Knowledge of APIs, JSON/XML, and integration patterns (REST, SFTP, AS2, VAN).
• Basic scripting skills (Python) for data analysis or prototyping.
• Key Competencies: Domain depth with a practical, problem-solving mindset.
• Curiosity and ability to translate business problems into AI use cases.
• Attention to detail and data accuracy.
• Collaboration across business, product, and technology teams.
• Ownership and ability to work in fast-paced, evolving environments.

Compensation:

In the US, the target base salary for this role is up to $145,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors.

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.