Process Manager

Responsibilities:

• Client Management – establish self as a valued partner and work closely to achieve goals defined
• Independently handle all client escalations and lead mitigation steps to prevent future escalations
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams
• Lead various quality initiatives across processes managed
• Responsible for Business continuity, transformation and various audits
• Good understanding of Asset Servicing Life Cycle.
• Experience in announcement scrubbing, dividend processing, Claims processing, managing meeting events, reconciliation of breaks related to Corporate Actions.
• Should be well versed with all event types. Mandatory, Mandatory with Choice and Voluntary events.
• Should be aware of all critical dates in an event such as Ex-date, record date, pay date, deadline date.
• Should be aware of risk in corporate action process i.e. regulatory, financial and reputational risks – impact of delayed/incorrect processing.
• Knowledge of SWIFT messages used in Asset Services
• Should be aware of regulatory requirements such as Client Money disclosure, Shareholders Rights directive (SRD)
• Strong capabilities in MS Office Tools.
• Preferred experience with data visualization and data analytics tools
• Ability to work under pressure and handle multiple priorities
• Excellent presentation and communication skills (written and verbal)
• Ability to work with teams across time-zones and cultures
• Organized, detail oriented, flexible, self-starter & highly motivated
• Should be able to act fast and decisively when dealing with critical situations
• Good with numbers and ability to derive information from data
• Excellent multi-tasking and creative problem solving