Nurse Account Manager

Responsibilities

Account Management

• Facilitate product installation and replacement by coordinating with the device installation team.
• Manage the account handover process from the sales team and drive project implementation. Conduct daily checks for device health and resolve issues
• Create and implement clinical protocol
• Training and Education
• Provide comprehensive on-job training for nursing staff, housekeeping personnel, and administrative teams on product usage.
• Train staff on new product features and drive adoption.

Patient Care and Monitoring

• Ensure new patients are on boarded through a tele-calling process with physicians.
• Implement alert management protocols, including acknowledgement, validation, and escalation.
• Conduct monthly patient data reviews with the nursing director.
• Visit each monitored patient at least once a fortnight, updating notes on the RCM platform

Reporting and Compliance

• Implement and present monthly Clinical Governance Reports to facility leadership.
• Attend weekly reviews and planning sessions with the Zonal Account Manager.
• Ensure compliance with all required processes, including activity logging and medical notes.
• Collect and report information on competitor activities within allocated accounts.

Qualifications

• Registered Nurse (RN) or Licensed Vocational Nurse (LVN) certification required. (atleast 5 years of experience)
• Strong clinical background in skilled nursing or long-term care settings.
• Excellent communication and interpersonal skills.
• Proficiency in healthcare technology and electronic health records.
• Ability to work independently and as part of a team.