IT Systems Engineer

Job Description: L2 IT Systems Administrator

Key Responsibilities

• Infrastructure & Network Operations

  • Server Management: Administer on-premises Windows 2022 Servers, Hyper-V virtualization environments, and hardware health via ILO.
  • Network Security: Manage Sophos Firewalls (HA Clusters), configure Web Filter policies, and maintain Site-to-Site VPNs.
  • Core Networking: Maintain Layer 2/3 switches, VLAN segmentation, ACLs, and physical cabling (Ethernet/Fiber).
  • Connectivity: Monitor ISP performance, WiFi Infrastructure Oversight, and manage network performance Optimization.

• SaaS & Identity Management (Google Workspace)

  • Platform Admin: Full administration of Google Workspace, including license management, Google Groups, and Shared Drive architecture.
  • Data Governance: Implement and monitor DLP rules (Email, Chat, Drive), and audit mail forwarding and logs.
  • Mail Security: Proactively resolve spam, phishing, and delivery issues.

• Endpoint Management & InfoSec

  • MDM Administration: Manage Windows and Mac fleets via Jumpcloud; handle policy enforcement, software payloads, and remote scripts.
  • EDR Management: Oversee Sentinel One deployment, including sensor updates, allow/deny lists, and endpoint health monitoring.
  • Patching: Execute OS, firmware and third party applications patch management schedules for all end-user devices and infrastructure hardware.
  • Physical Security: Manage office access control systems, CCTV NVR, and NAS-based video/audio archival.

• IT Asset Lifecycle & Operations

  • Employee Lifecycle: Lead the technical Onboarding/Offboarding process, ensuring seamless account provisioning and strict access revocation/log retention during exits.
  • Procurement: Evaluate hardware use-cases, manage vendor relationships, and obtain competitive quotes for IT equipment.
  • Asset Management: Maintain a real-time inventory of all hardware, conduct periodic audits, and manage the end-of-life (EOL) process, including secure data destruction.

Technical Qualifications

• Experience: 4–6 years in a Systems Admin or L2 Support role.
• Operating Systems: Advanced knowledge of Windows and macOS.
• Networking: Strong understanding of TCP/IP, VLANs, Firewalls, and SIP
• Platforms: Proficiency in Google Workspace Admin Console, Jumpcloud (or similar MDM/IdP), and Sentinel one (or similar EDR).
• Hardware: Experience with Sophos, Hikvision, Dell/HP Servers, and Cisco/Aruba switching.