Application Support Engineer

Job description

We are looking for a 3-5 years of Application Production Support candidate for ReportHub project, a regulatory reporting platform. This role requires basic understanding of regulatory reporting, application-level debugging, and incident management in a fast-paced environment.

Job requirements

The ideal candidate will:

• Provide 24x7 production support, ensuring high availability and performance of customer applications.
• Handle incident management, including troubleshooting, root cause analysis (RCA), and resolution for P1–P4 issues.
• Collaborate with development teams for fixes and deployments, while maintaining compliance with ITIL standards.
• Monitor application performance, analyze logs, and implement preventive measures for recurring issues.
• Maintain documentation, SOPs, and RCA reports, and communicate effectively with stakeholders.

Key Skills & Experience:

• 3-5 years in application production support with regulatory reporting domain knowledge.
• Hands-on experience with incident handling, JIRA, SQL/NoSQL, and application debugging.
• Familiarity Azure, Linux and basic networking concepts.
• Experience of writing SQL queries.
• Problem solving skills and ability to manage multiple issues simultaneously.
• Knowledge of ReportHub (a regulatory reporting tool) platform is good to have.

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent full-time position located in Bangalore. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.

Who We Are:

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

Our 3 offerings are:

• Managed Services
• Consulting & Solutions
• Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita

Delta Capita India is a Great Place to Work Certified Organization. Please refer to DC GPTW