Agent Product Manager

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

About the Team

When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.

About the Role

This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.

In this role, you will

• Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
• Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
• Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
• Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
• Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
• Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.

Your background looks something like this

• 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
• A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
• Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
• Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
• Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
• Fluent in Spanish.

Even better

• A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
• An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
• Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.

Compensation

$200K – $285K + Offers Equity

Benefits

We proudly offer the following benefits for our full-time employees:

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.