Application Specialist

About the opportunity

An Application Specialist is responsible for ensuring that a particular software application is functioning optimally and meeting the needs of its end-users by providing technical support, monitoring performance, and providing training and guidance.

• Provide technical support to customers, including troubleshooting software issues and resolving Dayforce application-related inquiries.
• Answer customer questions and provide guidance on the effective use of the Dayforce software application.
• Salesforce experience is required, including hands-on experience using Salesforce to manage customer cases, track issues, document interactions, and support customer-facing service or application support workflows.
• Collaborate with developers and cross-functional teams to identify, troubleshoot, and resolve software issues or defects.
• Deliver customer guidance, training, and ongoing support to promote effective use of the Dayforce software application.
• Maintain documentation and knowledge base articles to support issue resolution and customer self-service.
• Stay current with Dayforce software features, enhancements, and updates, and communicate changes to customers.
• Communicate service scope and discuss when customer requests fall outside standard support offerings or require billable services.
• Continuously expand knowledge of the software application, HCM modules, and related business processes to effectively support evolving customer needs.

Skills and Experience

• Strong verbal and written, English, communication must meet professional client-facing standards (Bilingual proficiency in English and French is a plus).
• Experience supporting US payroll, tax, year-end processes, and benefits administration is strongly preferred.
• Exposure to US CAN payroll is considered an asset; however, candidates must be willing to learn and support Global payroll processes (ex. CAN, APJ, MAU, etc.) and cross-train across multiple Human Capital Management (HCM) modules, including HR, workforce management, benefits administration, and talent management.
• Bachelor’s degree in a related field or equivalent work experience.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Ability to collaborate effectively across teams and departments.
• Comfortable working in a dynamic, fast-paced environment with evolving processes, priorities, and customer needs.
• Demonstrated openness to learning and utilizing AI-driven tools and technologies to enhance problem-solving, communication, and operational efficiency.
• Strong customer-service mindset with a commitment to timely follow-up, clear communication, and consistent ownership of customer issues through resolution in alignment with our Global Support Standards.