Managed Operations Specialist

The Managed Operations Specialist is responsible for providing administrative support to deliver excellent client service by effectively and accurately processing payroll-related tasks. The ideal candidate will also be able to interface with peers and clients and use critical thinking skills to resolve mild to complex problems. This position will be working onsite at our St. Petersburg, Florida office Monday through Friday, from 8:30 a.m. to 5:00 p.m.

What You'll Get to Do

• Ensure completeness and professionalism while maintaining “Right the First Time” accuracy and schedule adherence.
• Prepare and respond to inquiries from peers and clients.
• Interface with clients and use critical thinking skills to resolve complex problems within a high-volume, fast-paced environment.
• Manage assigned work in an organized, proactive manner to meet all required commitments, including KPIs (metrics) and client SLAs (service level agreements).
• Proactively highlight risks and prepare root cause analyses to ensure issues and concerns are escalated for resolution.
• Support peer work audits for accuracy.
• Assist with root cause analysis and logging checks.
• Track and resolve errors.
• Perform miscellaneous requests from the team.
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries.
• Ensure accurate and timely processing of payroll-impacting changes, tax forms, payments, and payroll processing for assigned clients.
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing ongoing daily support and subject matter expertise.
• Provide HR and Payroll support services to clients according to Dayforce contracts, government compliance requirements, and business needs.
• Create, update, and review standard operating procedures and perform quarterly document reviews.
• Demonstrate an “I own it” attitude toward deliverables and projects from start to finish.
• Proactively manage quarter- and year-end payroll auditing.
• Think and act ahead, identify opportunities, and proactively contribute to process improvements.

Skills and Experience We Value

• Eagerness to learn, grow, and develop through self-study, company training, and feedback.
• Ability to make sound decisions, work independently, and assist other team members.
• Ability to maintain a positive work environment that supports the success of the department.
• Ability to maintain sensitive and highly confidential information.
• Ability to identify improvements, question processes, streamline work, prioritize, and operate efficiently.
• Ability to work as a global partner, take ownership, and seek solutions even when something falls outside your immediate responsibilities.
• Ability to perform effectively and adapt in a constantly changing environment.
• Ability to partner cross-functionally to align with Wage Administration department needs.
• Excellent professional verbal and written communication skills.
• Exceptional customer service skills.
• Strong attention to detail and accuracy.
• Self-motivated with the ability to succeed in a fast-paced, high-volume, transaction-based environment.
• Comfortable meeting firm deadlines, service level agreements (SLAs), and performance metrics.
• Strong critical thinking and problem-solving skills.
• Strong time management and prioritization skills.
• Analytical and reporting skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• High school certificate (HSC) or higher education.
• One to three years of experience working in an office environment is desirable.

What Would Make You Stand Out

• Knowledge of U.S. and/or Canadian payroll, or a willingness to develop this knowledge through provided training.
• Strong focus on quality and results.
• Ability to adapt effectively to change.
• Initiative and a proactive approach to work.
• Strong interpersonal awareness and sensitivity.
• Customer-focused mindset.
• Strong teamwork and collaboration skills.

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