Payroll Implementation Manager

Responsibilities:

• Lead the accurate and timely processing of payroll implementation projects, ensuring seamless delivery for clients and efficient coordination within the payroll team.
• Serve as the primary point of contact for clients, expertly managing expectations and providing comprehensive updates on project progress.
• Oversee the collection and analysis of payroll requirements, translating these into detailed system specifications for successful implementations.
• Demonstrate advanced expertise in the implementation and support of Global payroll systems, with an added advantage of global payroll experience.
• Exhibit extensive domain knowledge of global payroll, HR, and benefits systems.
• Maintain an in-depth understanding of statutory policies applicable ensuring compliance in all payroll operations.
• Efficiently manage complex and high-volume payroll operations, optimizing workflows and enhancing overall efficiency.
• Execute and adjust strategic plans with a high degree of independence, ensuring alignment with organizational goals.
• Proactively initiate and implement innovative process improvements, driving operational excellence.
• Communicate clearly and effectively through verbal, written, and non-verbal methods across all levels of the organization.
• Provide leadership in configuring and testing integrations between Darwinbox and other third-party solutions, ensuring seamless system interoperability.
• Recommend best people practices aligned with client business needs.
• Assist the product implementation team during the implementation process in coordination with the client teams to ensure successful 'go-live' (at the customer site if required).
• Support clients to resolve queries on Payroll, as and when required.
• Testing and developing new enhancements for the payroll module and coordinating with the development team.
• Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Requirements:

• 10 to 17 years experience. In-depth knowledge of Global Payroll with an experience of at least 10+ years in payroll implementation/support.
• Good understanding of statutory compliances of the country.
• Must have the payroll compliance in-depth knowledge of Malaysia, Singapore, Indonesia, Philippines and Thailand (any 2-3 countries).
• Proven ability to work and effectively communicate with C-level executives and line of business representatives.
• Proven ability to understand client pain points and propose solutions.
• Excellent communication and interpersonal skills.
• Strong analytical skills for problem-solving and proposing resolutions.
• Effective time management skill.
• Client handling and payroll system implementation (Transition).