Stakeholder Engagement Specialist

Position Summary:

Serves as a primary engagement and coordination resource for assigned stakeholder portfolios supporting the CBP Chief Information Officer’s Trusted Partner Program. The Stakeholder Engagement Specialist builds and sustains productive relationships across CBP, the Department of Homeland Security, other Government agencies, and industry; develops an informed understanding of mission-partner priorities; and converts stakeholder needs, commitments, and feedback into actionable inputs for strategic planning, governance, reporting, and relationship-management dashboards.

Key Responsibilities:

• Develop and maintain stakeholder maps, engagement plans, contact strategies, and relationship records for assigned customer and partner portfolios.
• Plan, coordinate, and facilitate interviews, working sessions, workshops, briefings, and recurring engagement forums with mission, business, technology, governance, and executive stakeholders.
• Prepare agendas, briefing materials, talking points, presentations, meeting summaries, decision records, and follow-up communications tailored to stakeholder needs and leadership priorities.
• Elicit, document, validate, and prioritize stakeholder needs, expectations, pain points, commitments, dependencies, and success measures.
• Translate engagement outcomes into traceable requirements, strategic actions, risks, issues, decisions, and recommendations for the IT Senior Consultant and Government leadership.
• Maintain accurate engagement data and relationship-management dashboards, including stakeholder status, interaction history, commitments, satisfaction indicators, emerging themes, and required leadership actions.
• Coordinate with strategy, policy, data, and visualization personnel to ensure stakeholder insights inform the OIT Information Technology Strategic Plan, strategic initiatives, governance products, the Strategic Traceability Hub, and Power BI-based reporting.
• Identify common themes, relationship gaps, emerging concerns, and opportunities to improve customer transparency, alignment, and trust; prepare concise analyses and recommended actions.
• Track commitments and follow-up actions through closure, escalate delays or barriers, and verify that stakeholders receive timely responses and visibility into outcomes.
• Support the expansion and formalization of Trusted Partner relationships across DHS, other Government agencies, and industry using repeatable engagement methods, templates, and performance measures.
• Handle stakeholder and Government information with discretion and maintain professional, accurate, and audience-appropriate communications.

Minimum Qualifications:

A minimum of 4 years of experience in quality assurance or quality control and a Bachelor of Science or Bachelor of Arts degree, or equivalent education and experience.

Clearance Requirement:

Must be able to obtain and maintain a U.S. Customs and Border Protection (CBP) Tier 4 Background Investigation. A current CBP Background Investigation is preferred.