NOC Engineer
Cyara
Hybrid1+ yearsPosted about 1 month ago
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Overview
Position Type
Hybrid
Experience
1+ years
Job Description
Key Responsibilities:
- **Monitoring & Incident Response: **Monitor platform health via Grafana IRM, CloudWatch; respond to alerts within SLA
- **Cloud & Infrastructure: **Manage AWS infrastructure (EC2, ASG, EBS, Lambda, VPC); administer Linux & Windows servers
- **VoIP & Contact Center: **Troubleshoot VoIP (SIP/H.323), SBCs, IVR/Contact Center platforms (Avaya, Cisco, Genesys)
- **Application Support: **Provide application/product support for Cyara SaaS (CloudBroker, CEN, Web, RMQ)
- Automation & AI: Leverage AI-assisted tools for log analysis, triage recommendations, and predictive alerting
- **Cost Monitoring: **Track AWS spend via Cost Explorer; identify right-sizing and savings opportunities
- **Documentation: **Maintain SOPs, RCA documents, runbooks; improve monitoring and alerting workflows
- **Communication: **Coordinate with Customer Support teams and provide clear, structured incident updates
- Shift Pattern: 24x7 rotational shifts (nights, weekends, holidays)
Qualifications:
- Bachelor's in CS, IT, or related field
- 1-3 years in NOC/Application Support/Infrastructure Operations
Nice to Have:
- AWS certifications (Cloud Practitioner / SA Associate / SysOps)
- Containerization (Docker, ECS/EKS) and CI/CD pipelines
- AIOps/ML-driven operations tools
- Message queuing (RabbitMQ, Kafka)