Revenue Systems Director

What You'll Do:

• Architecture and technical direction

  • Defines and maintains the reference architecture for the revenue systems stack, including system-of-record designations, object and data model standards, integration patterns and platform boundaries.
  • Sets technical standards for configuration, automation, extensibility and technical debt management across in-scope platforms.
  • Evaluates architectural options for new capability, including native platform configuration, integration tooling, middleware and custom development, and recommends the approach.
  • Maintains the forward view of platform roadmaps, release schedules and end-of-life dates, and plans upgrade and migration activity accordingly.

• Build and continuous improvement

  • Accountable for delivery of the technical build against the agreed roadmap, including configuration design, environment strategy, testing approach and release management.
  • Establishes and operates a continuous improvement program for the stack, including identification of friction points from system telemetry, prioritization of remediation and measurement of improvement.
  • Defines and enforces change control, documentation and technical review standards for all changes to in-scope systems.
  • Accountable for platform reliability and incident management for revenue-critical systems, including root cause analysis and preventive action.

• Artificial intelligence and automation

  • Accountable for the technical delivery of artificial intelligence and automation capability in the revenue stack, including evaluation of vendor and platform-native capability, configuration, integration and agent-based workflow implementation.
  • Builds the instrumentation required to measure artificial intelligence and automation outcomes against baseline within the revenue stack.

• Information Technology partnership and compliance

  • Serves as the primary Revenue Operations interface to Information Technology on integration architecture, enterprise platform change, identity and access management, and shared architecture decisions, within agreed ownership boundaries.
  • Accountable for compliance of in-scope systems with information security, data privacy, data residency and audit requirements.
  • Represents Revenue Systems in enterprise architecture and change advisory processes.

• Vendor and portfolio management

  • Owns the technical evaluation and selection of platforms, including requirements definition, proof-of-concept design and architectural assessment.
  • Owns the Revenue Systems application portfolio, including rationalization of redundant, underutilized or end-of-life applications.
  • Manages vendor technical relationships, roadmap engagement and escalation, and supports commercial negotiation and renewal in partnership with Procurement and Finance.

What You Will Bring to Coupa:

• Bachelor's degree in a technical discipline, or equivalent practical experience.
• Ten or more years of experience in go-to-market systems, Revenue Operations, Sales Systems or enterprise applications, including significant time in a technical or architectural capacity.
• Demonstrated accountability for the architecture and delivery of a multi-platform revenue or go-to-market technology stack.
• Advanced working knowledge of Salesforce, including data model and object architecture, automation capability, permission architecture, release management and the practical constraints of platform customization.
• Demonstrated experience designing and operating integrations across go-to-market platforms, including error handling, monitoring and data reconciliation.
• Demonstrated ownership of data architecture and data quality in a customer or revenue data environment.
• Demonstrated experience implementing artificial intelligence or automation capability in a go-to-market context, including the governance and measurement of that capability.
• Demonstrated experience partnering with Information Technology and Information Security functions within enterprise change and architecture processes.
• Demonstrated experience leading platform evaluation, selection and consolidation supported by documented business cases.