Account Manager

What You Get to Do:

• Identify and pursue expansion opportunities within your customer base of industry leading M&E customers. Own the renewal process end-to-end.
• Manage contractual negotiations and the execution of expansion and renewal contracts.
• Responsible for overall management of the account, both internally and externally.
• Meet with the customer onsite and spend time with them in person to build relationships.
• Set the overall strategy for the account and partner closely with your technical colleagues to expand the products the client utilizes and grow account revenue.
• Ensure the customer is getting value from Conviva's products and services and are happy with the support from your account team.
• Develop strong and long-term client relationships with key leaders within groups such as AI Agent, Operations, Product, Customer Care and Engineering teams.
• Map out the organization of large and complex media and entertainment accounts with multiple brands, groups, and stakeholders within it.
• Act as the customer's first point of contact and liaison between customer and internal teams for key initiatives.
• Organize and lead customer Quarterly Business Reviews and key meetings.

What You Bring to the Role:

• 5+ years of experience in Sales and/or Account Management at a leading technology company selling enterprise technical solutions. Experience selling AI, analytics, and/or big data is preferred.
• Successful record of sales and growing new product adoption and revenue.
• Motivation to proactively deliver client follow ups and organize meetings that ensure a successful business relationship with the client.
• Comfortable multi-tasking, independently prioritizing tasks by business impact, and working collaboratively with an internal team.
• Drive to learn about Conviva's new products and our customers' business goals.
• Excellent relationship building skills.