Senior Data Protection Engineer

The Opportunity

We have an outstanding opportunity for a Sr. Data Protection Engineer in our Commvault Managed Services team. The Engineer will interact directly with customers and customer environments to provide day-to-day operational management of our customer’s Commvault solution. The ideal candidate will have experience within the areas of troubleshooting the infrastructure and product issues.

What you’ll do…

• Successfully interact through phone and email with customers as you solve their problems
• Troubleshoot and resolve complex customer issues
• Install and configure Commvault hardware and software following the design specifications provided to meet the customer’s technical and business requirements.
• Onboarding new accounts in partnership with our Data Protection Specialist or Professional Services team
• Perform data migration tasks to transition the customer from the previous backup infrastructure to the new infrastructure.
• Install and configure backup agents to protect the customers applications, databases, and hypervisors.
• Work with the customer and Commvault technical support and/or development to troubleshoot any technical issues blocking progress.
• Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.
• Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.
• Architect Commvault software solutions to address customer needs. Suggest these solutions to the customer proactively to continuously expand and improve customer deployment of Commvault.
• Develop requirements and design for Commvault software modifications and enhancements. Actively work with developers to implement and test these enhancements.
• Develop subject matter expertise of assigned client/partners product lines, equipment APRs, SOPs, Bugs, and applicable fixes.
• Work independently with a focused direction while adding value and contributing to overall team performance.
• Maintain an on-going awareness of the Customer base and ensure delivery against contractual obligations.
• Continually pursue on-going training and development opportunities to advance skill sets and, in turn, ability to effectively deliver to Customers.
• Stay up to date on the latest best practices to ensure the smoothest Managed Services delivery

Who you are…

• Bachelor of Engineering from Computer Science / Information Technology / Electronics OR Bachelor of Computer Application + Master of Computer Application.
• Commvault or any other backup product experienced professional with 9+ years of relevant experience in Technical Support / Professional Services / Managed Services / Backup Administration

Required Technical Skills

• Strong knowledge & experience of Networking, Storage & Linux Operating System
• Proficiency with TCP/IP networking
• Proficiency with SCSI, iSCSI, or Fibre Channel
• Commvault implementation & advanced troubleshooting experience
• Proficiency with backup and recovery of Microsoft 365 (Exchange Online, SharePoint Online, OneDrive for Business, Teams)
• Proficiency with backup and recovery of Microsoft Applications (SQL Server, SharePoint and Exchange)
• Proficiency with backup and recovery of databases (Oracle, SAP/Oracle, SAP HANA)
• Proficiency with Public Cloud platform like AWS, GCP, Azure etc.
• Proficiency with private cloud (VMware, Hyper-V)

Preferred Technical Skills

• Hands-on experience with object storage (AWS S3, NetApp StorageGRID)
• Hands-on experience with data archive and search
• Proficiency with Linux scripting
• Advanced Commvault Certification (Solutions Architect, Master)

Desired Technical Skills

• Advanced Industry Certification (AWS, VMWare, Microsoft, Linux)

• Excellent diagnostic and troubleshooting skills.

• Must be able to multi-task and effectively prioritize within a high volume/time sensitive environment

• Ability to take detailed notes, work independently and efficiently to communicate effectively as a member of a remote workforce

• Excellent communication etiquette, including strong verbal, written communication and listening skills.

• Ability to learn new technologies quickly and then leverage gained knowledge.

• Enjoy working in a highly technical team environment

• Customer focused approach with strong customer service skills