Group Program Director, Product (US)

WHAT YOU'LL DO

• Oversee the overall health and performance of delivery portfolios, driving the team to excellence in delivery across a portfolio of clients and/or a major account
• Serve as an expert in estimation and scope development, leading and delegating business reviews of scopes; serve as the delivery reviewer of budgets and contracts
• Act as an escalation point for accounts and projects, both internally and externally; work with the team to define and drive resolution paths, mitigating issues and collaborating with discipline leads on solutions
• In partnership with Client Engagement, connect with clients in a steering and escalation capacity, acting as a senior point of contact for both issue resolution and account growth
• Partner with Resource Management and Recruiting to staff projects, ensure all account needs are covered, and support plans for future staffing needs
• Partner with Client Engagement and Business Development on organic and new business needs, ensuring account and portfolio growth targets are met or exceeded. Provide recommendations on approaches to growth and investment opportunities
• Evaluate project health on a weekly basis, collaborating on project health concerns with your portfolio leadership peers and with account/project leads
• Foster a spirit of commitment, collaboration, and positivity that builds trust with internal teams and clients
• Manage, mentor, and cultivate team members at all levels within Delivery (Associates up to Senior Directors) for growth; develop and lead training for teams in partnership with Delivery leadership, including review and sign-off on performance reviews and growth plans
• Actively participate in new business pitches, ensuring staffing, delegation, and budget/scope/staffing plans are rationalized against client needs and evolving delivery methodologies
• Identify and drive change-related processes and tools that enable the greater team to work more effectively, efficiently, and in the most modern way possible
• Act as a lead champion and advocate for the Delivery discipline, driving change based on business, client, and discipline needs, and consistently assessing areas for improvement, leading process improvements directly or delegating to Senior Directors and Directors as appropriate

WHAT YOU'LL NEED

• 15+ years of program/delivery management experience, with deep expertise in product and digital transformation delivery
• A demonstrated ability to cultivate and grow that expertise across a team, pushing a culture of continuous learning, innovation, and professional development
• A change-agent mindset, with a history of identifying and driving process and tooling improvements at a department or agency level, leveraging AI to accelerate work and drive innovation
• Proven experience owning scope, estimation, and budget integrity for complex, high-value engagements
• A track record of serving as a trusted escalation point for clients and senior internal stakeholders, with the judgment to know when to resolve directly versus when to mobilize others
• Strong financial acumen, including comfort partnering with Finance on revenue planning, investment decisions, and account health
• Experience managing, mentoring, and developing team members at all levels within Delivery (Associates up to Senior Directors), including ownership of performance reviews and growth planning
• Humility in leadership and a genuine commitment to fostering accountability, trust, and morale across teams
• An understanding of different project management methodologies, with the ability to adapt approach to meet client, account, and agency needs
• Strong technical acumen to drive work forward in partnership with cross-discipline leads, translating technical complexity into clear, actionable delivery plans
• Exceptional interpersonal skills, including clear communication, emotional intelligence, and the ability to influence and align diverse stakeholders: clients, internal teams, and agency leadership alike
• Experience contributing to new business pitches in a senior oversight capacity or as a hands-on contributor