Associate Director, AI Engagement Manager (US)

WHAT YOU'LL DO

• Engage with customer creative orgs to learn their brand system, production model, and the metrics leadership cares about
• Communicate with executives through outcomes and insights (not status updates), and with designers, editors, and creative directors in their own language
• Define and prioritize high-impact use cases with stakeholders: build the value hypothesis, hold engagements accountable to it, and measure/communicate progress toward realized outcomes
• Advise on deploying and scaling AI-powered creative pipelines across the end-to-end content supply chain, helping customers grow from one proven workflow to full production volume
• Recognize and mitigate risks from ill-defined use cases, insufficient scale, and customer readiness gaps
• Understand what creative teams care about and give honest guidance even when it's not what they want to hear
• Facilitate workshops that help creative teams map their production flow to AI workflows
• Bring in creative technology, engineering, product, and program specialists as needed
• Keep cross-functional teams aligned and synthesize customer feedback for product teams
• Train customer teams and transition ownership cleanly so value continues after the engagement ends
• Map future-state AI-powered workflows to current-state processes and roles, and build a change-management plan
• Drive solution adoption through enablement sessions, demos, and partnership with Customer Success and Enablement teams

WHAT YOU'LL NEED

• A strong track record of owning business outcomes with enterprise customers, rather than simply completing tasks and moving on
• Real instinct and confidence for building and sustaining trust with executives, including a willingness to reach out boldly rather than waiting to be looped in
• A self-directed style that creates momentum proactively, since this role rewards leading from the front over passive participation
• Concrete examples of past work that translated into measurable business impact for a client
• Hands-on experience with creative production workflows or content supply chains, ideally gained at enterprise companies or agencies
• A background in creative operations, digital asset production, or content supply-chain management, specifically, is a plus
• A genuine, end-to-end understanding of how the content supply chain works, from strategy and planning through production, activation, and measurement
• Enough comfort with technology and product to hold credible conversations about feasibility and capability, ideally including hands-on experience in the Adobe ecosystem (Creative Cloud, Firefly, or GenStudio) or working knowledge of AI creative platforms like ComfyUI, Runway, or Claude Design
• Experience working within an agile, pod-based software development lifecycle
• Strong influence and facilitation skills, since this role involves coordinating specialists and cross-functional teams without direct authority over them
• Good judgment for knowing when a situation calls for bringing in deeper expertise rather than trying to solve it solo
• Bonus points for familiarity with specific creative workflows such as Assets at Scale, 3D, video, or product-asset production, or broader experience with AI-enabled workflow transformation in a creative or content-operations setting
• Willingness to travel within the US (10–20%)